Technical Program Manager, International

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

At Khan Academy, we are looking to drive systemic, country-based change internationally through a network of local teams and partners supported by the Khan Academy team. We currently have teams and partners in India, Peru, Brazil, and the Philippines who are focused on implementing Khan Academy and Khanmigo in government schools. 

As we look to grow our international reach and impact, we are seeking a Technical Program Manager. You will be responsible for driving the delivery of complex product releases across multiple product engineering teams that will make our International Product Delivery more streamlined and productive. Your work will empower the product engineering teams to better discern our stakeholder needs across multiple regions, which will enable us to build the best products to serve our mission. 

You will:

• Plan and execute the International related product initiative across multiple product engineering teams, including being able to take an idea and work cross-functionally to define requirements, identify trade-offs, and scope work 
• Collaborate with local teams and product teams to ensure roadmaps, dependencies, and risks are visible, by creating effective operating mechanisms. 
• Track timelines for product launches, pilot rollouts, and district rollouts and ensure product, support, and international network teams are aligned to timelines.
• Track issues raised from user research, customer success, legal / privacy, and market facing teams, and monitor progress in addressing the issues.
• Collaborate with the Data analytics team to ensure that we have appropriate data instrumentation and governance to be able to track product usage.
• Communicate the progress of the International product deliverables to both technical and non-technical audiences. 
• Manage the technical setup of assigned student rosters, monitoring new partner account activation and providing support for any issues that arise.
• Support internal team members with technical issues reported by their district partners.
• Collaborate cross-functionally with colleagues across Khan Academy in content, localization, data, and local teams 

WHAT YOU BRING

• 5+ years of Program Management or Project Management experience where you have successfully managed big programs (or multiple projects) from inception to execution
• Experience working with software engineers and product managers so that you have the technical knowledge to make sound judgments. We do not expect you to apply the technical skills of a software engineer or product skills of a product manager, but having prior experience in a technical role is necessary to be effective in this role.
• Proficient in program/project management tools (e.g. Gantt charts, spreadsheets, JIRA, Confluence, presentations, etc.); comfortable collaborating in an online/cloud-based environment (e.g. Google Apps, Slack, etc.)
• The ability to think creatively and use data to solve ambiguous and complex problems
• Excellent interpersonal and communication skills to build relationships and influence across multiple levels of the organization comprised of technical and non-technical individuals
• Excellent organization skills, acute attention to detail, ability to balance multiple tasks in an ever-changing environment.
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
• A motivation for Khan Academy's mission “to provide a free world-class education for anyone, anywhere.”
• Relevant or transferrable experience is preferred (for example: background in edtech, teaching, and tutoring, experience working in international educational contexts)
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $127,423 - 159,279 USD / $159,279 - $199,099 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.