Technical Product Specialist

• Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. 

• Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.    

• Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.  

• Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace. 

• Identify potential growth and retention opportunities within customer chat conversations  

• Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered. 

• Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes 

• Chat focused: 75% 

• Work experience: 1-3 Years.   

• Familiar with one or more of the following technologies:   

• Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.   

• Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss   

• Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax   

• Mobile application technologies such as iOS, Android Webkit.   

• Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.   

• Familiar with database design, SQL, and data access practices and concepts.   

• Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences.   

• Excellent written and verbal communications skills, in English + any other EMEA  languages highly valued

• Dynatrace Professional Certification (obtained within 180 days if hired externally) 

• Pursuing industry level certification 

• Willingness to learn new technologies and resolve complex technical issues. 

Why you will love to be a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. 
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and reward

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 49000 per year based on full-time employment (38.5 h/week).