SchooLinks is seeking a Technical Product Manager. This role will initially focus on implementing our state accountability data module with school districts--learning the ropes and understanding what we're doing. This person will then transition into a Product Manager role to work on building a better and more streamlined process we can operationalize.
This role requires the ability to learn and apply technical configurations, as well as the ability to understand various concepts and terminology related to state accountability requirement. You’ll be coming up with creative solutions to customer needs and explaining complex concepts to customers in a way they can understand.
This is a Fully Remote role
Your Responsibilities Will Include...
- Serve as the main point of contact for those complex implementation projects with our larger clients
- Understand data dependencies and help resolve data issues
- Problem solve and coordinate data integration with our school district clients and CSMs, working with Json configurations and large Excel data sets
- Prioritize and document support requests, defects, and feature enhancements for the engineering team supporting this role
- Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption.
- Discover and document challenges faced and areas for improvement within our process and product.
- Assist the product team with quality assurance and improvement of the product
- Help drive adoption and usage throughout implementation period
Requirements
- Strong project management skills (understand task dependencies/sequence and manage of tasks)
- Experience in software development and/or product management (both is preferred!)
- Ability to work with data feeds, including reviewing data files, identifying problems, and performing various actions on data (think spreadsheet manipulation at a large scale)
- Experience with scripting (ideally python) is preferred and helpful, but not required
- You are confident presenting to district stakeholders
- Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
- Positive attitude - you can stay optimistic in high stress situations. The reality is that with this tool we're doing what pretty much all of our competitors thought was impossible and didn't want to attempt!
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Interview/screening process:
- Initial Interview with recruiter/hiring manager depending on schedule availability
- Applied logic test (we teach out one of our modules that people find tricky and give you a quiz on it- takes <1 hr)
- Interview the hiring manager or product/engineering leadership
- Sample research and planning project around the actual framework you're working on (<3 hrs)
- Discussion of your project plan
- Final interview with executive leadership
- Reference check
Benefits
- 100% health care coverage
- 401K with matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Annual team offsite
- Unlimited snacks, coffee, tea (in-house only)
