We are looking for an experienced, passionate and talented individual with excellent problem solving and communication skills with a background in managing certificates and registrations within the financial services sector.
In this role, you will be responsible for monitoring bank incidents, solving bank registration issues, bank discovery and managing customer registrations. This role requires active collaboration with Yapily Engineering teams and Financial Institutions on tasks such as bank traffic monitoring, incident management, licence management, and improving the quality of our Open Banking integrations. As a subject matter expert and function owner, your primary focus will be on maintaining seamless operations within a rapidly evolving landscape. The ideal candidate will have strong collaborative skills, will be solutions-focused, able to follow and improve operational procedures that support efficient Bank Operations.
This role is ideal for someone who thrives in a technical and dynamic environment and is passionate about improving operational efficiency and providing excellent customer support within the financial services sector. Join us in maintaining seamless bank operations and enhancing our Open Banking integrations!
Requirements
- Monitor and resolve bank-related incidents and registration issues promptly, ensuring minimal disruption to operations.
- Act as the primary liaison for client registrations, guiding users through troubleshooting steps to resolve Open Banking certificate issues, with a focus on connectivity, authentication, and configuration challenges.
- Collaborate closely with Yapily Engineering teams, Product teams, and financial institutions on tasks such as bank traffic monitoring, incident management, licence management, and improving the quality of Open Banking integrations.
- Ensure SLA (Service Level Agreements) targets are met, and identify opportunities to enhance service delivery.
- Create and maintain detailed documentation for troubleshooting steps, known issues, and resolutions, and share this knowledge across the team.
- Work with product teams to contribute to bank discovery efforts by gathering information from bank documentation and translating it into actionable insights.
Requirements:
- Ability to gather and write clear, detailed technical requirements for engineers around leveraging data into existing or new features.
- The ability to work independently and manage fluctuations in workload effectively.
- Experience in using Postman and familiarity with RESTful APIs, with the ability to test and debug API requests effectively.
- Excellent written and verbal communication skills in English
- Capacity to identify and address operational challenges in a fast-paced environment
- Proficiency in managing multiple projects simultaneously, prioritising tasks, and meeting deadlines
- Experience in using project management tools and methodologies to streamline workflows and ensure project success
- Familiarity with Open Banking APIs and related technologies, with experience interpreting API documentation and registering certificates with financial institutions.
- Bachelor's degree in a relevant field (e.g., Computer Science, Finance, Business Administration) is preferred
Competencies required:
- Technically agile and able to operate at a fast pace.
- Solutions-focused and able to adapt quickly to changing priorities and industry developments.
- Self-driven, proactive, and autonomous, with a strong desire for continuous learning and professional development.
- Ability to thrive in a rapidly evolving industry and effectively identify and address operational challenges.
Preferred experience:
- Previous experience in a Fintech or SAAS B2B company
- Familiarity with big data queries and tools like Looker.
- Basic to intermediate experience with automation tooling, logic building, QA/testing.
- Exposure to technical support in customer-facing roles, with a focus on delivering exceptional client experiences.
Benefits
What we offer
- A competitive salary in a rapidly growing scale-up (2,500 -2,916€ Gross)
- We also offer an additional holiday day after 1 year of service, up to the value of 5 days over 5 years
- We're serious about work/life balance and operate hybrid working, giving you the flexibility to work from home, work from our amazing office space, or work abroad for up to 30 days per year ‘Nomad Working'
- Comprehensive Private Medical Insurance
- Mental health support through an award-winning provider
- £200 annual Learning and Personal Development budget
- Employee Referral Scheme which offers £1,000 per employee referral
- We have a monthly social budget to support getting together over food 🙂
- Dog-friendly office in the heart of Vilnius
Our Values
We obsess about quality
- Our customers have entrusted us with a critical function in a regulated industry...and we take that responsibility seriously. We always assume ownership and hold ourselves accountable.
We are curious
- Our innovation is powered by our collective growth mindset. We're lifelong learners who challenge assumptions, experiment, and iterate.
We act with integrity
- We're guided by our mission and earn and maintain trust by doing what's right, even when it's not easy.
We are do-ers
- We reject indifference and agility is our strength.
- We're motivated by challenges and biased toward action.
We problem-solve together
- We're diverse people in diverse places and we know the best solutions are born out of collaboration. We win, lose, and learn...together.
