Technical Operations Manager

ABOUT FANDUEL

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

The Technical Operations Manager will have advanced operational and technical experience in a particular production area or areas (Production Control Rooms, Studios, Media, Editing, Audio, MCR, etc.) and can provide operational support and troubleshooting skills to Production Operations and Broadcast Operations. The Technical Operations Manager acts as a liaison between TV Technology/Systems Engineering and Production Operations; they aid in the design and implementation of new technical areas, help to develop workflow, and coordinate TV Technology Operations' faxing and acceptance of systems. The Technical Operations Manager offers in-depth operational training in all disciplines of television production and offers troubleshooting skills and support to the operation. The Technical Operations Manager consistently concentrates on developing and revising the operational workflow to meet production needs in the Los Angeles studio and at remote locations.  They recommend implementing strategies for innovative technologies and supporting the remote and studio-based operations wherever critical operating points are necessary to sustain the integrity of network integration and production.

THE GAME PLAN
Everyone on our team has a part to play

• Provides expert operational support to Production Operations and partners.
  • In-depth understanding of the workflows and equipment associated with production control rooms, mobile units, and remote productions. Including but not limited to broadcast communication equipment, replay servers, and audio processing/delivery, signal conversion and video router infrastructure.
  • Understanding of network architecture and network support.
  • High functioning computer background (Microsoft 365, JIRA, Confluence, etc...)
  • Assists in developing and implementing the most efficient and effective workflows using existing systems and technologies.
  • Contributes to the planning and integration of operational hardware while shaping workflows to ensure efficient and smooth operations.
  • Assist in the monitoring of the educational needs of the Technical Operations staff and contributes to the development of training programs and conducts one on one and group training.
  • Participates in the implementation of new equipment.
  • Performs a variety of tasks and special projects as needed.
  • Maintains an awareness of technical developments and trends in the industry. Keeps apprised of new technology and recommends appropriate solutions to the studio and remote based departments.
  • Assists in the creation of Standard Operating Procedures and training strategies that ensure efficient use of all operational resources in assigned areas.
  • Recommends and participates in training programs meant to improve the competency of the technical operations staff.
  • Contributes to the development of systems and workflows that ensure the quality of live and recorded programming, as well as coordinated productions and special projects as defined by Senior Management.
  • Participates in emergency activities resulting from equipment failures. Prepare technical operations reports. Follow up with support groups on persistent and serious issues within the facility. Assists in resolving complex technical issues as they arise.
  • Problem solves and troubleshoots using effective communication to best convey issues and resolutions.
  • Participates in training programs, (physical, classroom, virtual, etc.) for self-career development and/or regarding any relevant equipment and workflow changes within the operation.
  • Follows the policies and procedures of the department.
  • Experience with business productivity applications including but not limited to Microsoft 365, Smartsheet, JIRA, Confluence, etc.
  • Any other duties needed to help achieve business objectives

THE STATS
What we're looking for in our next teammate

• Expert knowledge of all TV Production equipment and technology within assigned operating areas.
  • Knowledge of the workflows and equipment associated with broadcast studios and control rooms, including audio consoles, video switchers, cameras, routers, servers, etc.
  • Flexibility to alter shifts/days off and work a flexible schedule to accommodate projects and departmental goals including the ability to work nights and weekends.
  • Must demonstrate ability to perform and lead tasks under tight deadlines, work independently and lead simultaneous projects.
  • Deep understanding of workflow in other business units, including their impact and/or specific integration with Production Operations.
  • Organizational, efficiency and planning skills are required.
  • Must be willing and able to adapt to a constantly changing environment.
  • Candidates must have high functioning computer background (Outlook, Word, Excel, PowerPoint, etc...) and solid communication skills.
  • Problem solves and troubleshoots using effective communication to best convey any issues needing resolution.
  • Seeks out and participates in training programs, (physical, classroom, virtual, etc.) for self-career development and/or regarding any relevant equipment and workflow changes within the operation.
• Is a working Manager; will be required to know and understand the technical setups and configurations for all daily productions.
• Works closely with TV Technologies Team and Finance to assist with maintaining project and production budgets.
• Collaborate with contractors and in-house engineers for operational, ticket tracking, and project planning.

• Must have flexibility to travel for scheduled live events at LA Studio or remote locations to meet business needs.
• Handles real-time operational issues that occur daily in a multi-faceted operation. Review, report and respond to network discrepancy reports. Assist in troubleshooting and resolving staff, facilities, equipment, and media concerns.
• Accomplishes staff job results by coaching, counseling employees, and team building; planning, monitoring, and appraising job results through Performance Reviews; maintaining/approving timecards, staff scheduling, conducting training; implementing enforcing systems, policies, and procedures.
• TV technical departments role up to this position.

Preferred Qualifications:
• 10+ years of operational or related experience
• Demonstrable Subject Matter Expertise level knowledge of broadcast equipment
• Deep level of understanding of Remote Event Workflows and Terminology
• Ability to provide exceptional customer service to our partners
Required Education
• High School Diploma or Equivalent

Preferred Education
• Bachelor's Degree in Communications, Studio Production, Journalism or related field
• Vocational School Certification
• Related Experience

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another 

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!”  We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.  We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance.  Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

The applicable salary range for this position is $104,000 - $140,000, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

#LI-Hybrid