Technical Lead, IT Operations - Hybrid

WHAT's THE DAY TO DAY LIKE?

• Serve as a technical resource and subject matter expert during the technology implementation, testing, designing, and issue resolution.
• Independently troubleshoot and resolve issues related to infrastructure and applications, and provide day-to-day support for servers, storage, and third-party tools. 
• Conduct investigations of specific operational areas, analyze the performance of existing systems, generate improved designs of these systems, and run pilot implementations in the testing environment.
• Lead the service capacity planning, demand forecasting, software performance evaluation, and system tuning. 
• Provide after-hours support for infrastructure-related emergencies as well as occasional weekend maintenance.
• Interact with customers and staff at the technical level, as required. Analyze, evaluate, and recommend new applications, tools, and systems.
• Collaborate with team members to determine the root cause of problems and best practices for efficient resolution. Implement effective documentation, monitoring, disaster recovery (i.e., back-ups), user support systems and practices.
• You’ll conduct research in support of help desk technology, Pelmorex systems and communicate these findings to the operations team with the objective of improving system efficiency and lowering operational costs, Install and configure server software and server based application packages in a physical and virtual VMware environment, including physical installations in the computer room.
• Conduct and monitor regular security access and vulnerability diagnostics, and remediate any risks and issues.
• Perform risk assessments of information systems and infrastructure; develop appropriate risk treatment and mitigation options, and effectively articulate findings and recommendations to IT management.
• Make adjustments to processes and methods that the team utilizes in order to improve the performance and effectiveness of the team. Govern standards and best practices, ensuring effective development systems use.

WE ARE HOPING YOU HAVE

• Degree in Computer Science, Computer Engineering or related discipline
• 5-7 years of experience in supporting infrastructure and applications. Extensive experience with Linux (CentOS or Rocky Linux) and Windows operating systems. 
• 2+ years of experience managing VMware environments. Hands on experience on VMs, containers, resource pools, vApps, and compute management policies. 
• 5+ years of hands-on experience with Microsoft Active Directory and Azure Active Directory. 
• Proven experience working with Continuous Delivery pipelines, including implementation of microservices, containers, and Kubernetes deployments.
• Strong understanding of network firewall auditing and policy design, load balancers, SIEM, SOAR, EDR/XDR, IDPS infrastructures and technologies, as well as patch/vulnerability toolsets and processes.
• Hands-on experience with Cloud Services (AWS, GCP, Azure) and on-prem virtualization technologies (VMWare etc).
• Hands-on experience with scripting languages: Perl, Python, PowerShell, bash
• 2+ years of experience with Kubernetes, including supporting tools such as helm and Istio.
• Regular maintenance and updates, patching security vulnerabilities.
• Experience with writing scripts to automate operations, server management, and auto scaling. (preferably using Ansible or Terraform). 
• Experience with system performance monitoring and alerting, knowledge of tools such as Grafana/ Prometheus, Kibana.

NICE TO HAVE

• Experience with Openstack deployment and support and configuration management tools, like Puppet or Chef, to automate deployments. 
• Good knowledge of networking: routers, switches, firewalls, load balancers, IDS, VPN, DNS, etc. and basic network understanding of underlying principles such as TCP/IP, VLANs, subnetting etc. 
• Experience with industry standard backup technologies (Veeam, Cohesity) 
• Hands on experience with ticketing tools (ManageEngine Servicedesk Plus)
• Areas of knowledge considered a plus: Google Workspace, Google Meet hardware, Cisco DUO, and Cisco WiFi
• Working knowledge of Business Continuity and how to plan and execute supporting initiatives.
• Expertise in Crowdstrike Falcon administration and in-depth knowledge of cybersecurity principles and industry standards. 
• Hands on experience working with development tools: git, Jenkins, Sonar and good understanding of pipeline framework. 

YOU ARE MADE FOR THIS IF YOU....

• You’re a visionary who is excited about emerging products, services, protocols and standards.
• You thrive in a time sensitive, high pressure environment.
• You’re a team player passionate about people, culture, and working in a collaborative environment.
• You’re self-motivated, know how to take initiative and demonstrate leadership.
• You’re a creative thinker with the ability to present ideas in user-friendly language to non-technical staff and end users.
• You have the ability to conduct research into a wide range of computing issues and are innovative with an outside-of-the-box approach, always looking to add value.
• You have outstanding communication, analytical, organizational, and time management skills. You know how to get things done!

INTERESTED? IT GETS BETTER…

• Course Reimbursement Program 📚 We want you to keep learning, so we can too
• Open and transparent communication, including All Hands Meetings with our CEO
• Pelmorex Learning Academy 🏫 includes offerings like French, Leadership (for people leaders and non-leaders alike),  yoga, mindfulness
• Your mental health is important to us! 🧠 We partner with Inkblot for virtual counseling sessions
• Frequent employee pulse surveys 📝 we value your feedback so we can continue to make Pelmorex a great place to work!
• Free online doctor visits 👩‍⚕️ with Maple Online Healthcare
• While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up 🗣 We have an anonymous reporting platform (Speakfully) to ensure everyone’s voice is heard