- Lead and coordinate CBI High/Critical incident resolution / Conduct Root Cause Analysis (RCA)
- Manage lifecycle of incident / problem tickets
- Initiate and lead technical conference calls
- Coordinate efforts of all involved parties, including suppliers and external teams
- Initiate and drive internal and external escalation procedures
- Create and distribute Incident / RCA reports to key stakeholders
- Make recommendations for process and quality improvements
- Set and track measures for process and quality improvement activities
- Agent for special, management driven escalations / topics
- German and English language knowledge: B2/C1
- Experience in 1st/2nd level support/incident/change management etc.
- ITIL knowledge is an advantage
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
