Manager, Solution Engineering

Hook's mission is to reinvent how businesses engage with their customers by providing machine-learnt insights to help companies radically improve customer loyalty and revenue forecasting using data.

We’ve raised $multi-million in funding from some of the top investors in Europe and the US and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.

The role:

We’re looking for someone with experience in scoping and delivering technical solutions for customers, to lead our growing team. You will have the autonomy to design what excellent looks like from start to finish for our customers during their technical implementation, as well as to build the corresponding processes and documentation that will help us scale to our expanding customer base.

We want someone who is just as happy being hands-on and running a customer implementation, as they are partnering with our Engineering leaders to run and work on broader company projects.

If you love problem-solving on the spot, and have experience building out processes for technical delivery, then this role could be for you. 

What you'll be doing

• Build a best-in-class team, process and set of resources that you think deliver an exceptional technical implementation for our customers
• Partner closely with the Product and Engineering teams to ensure that implementations are successfully executed
• Successfully lead pre-sales projects to showcase Hooks platform capabilities to potential clients
• Tailor platform implementations to meet the unique needs of each client and deliver on them within the specified 28-day period consistently
• Be the point of contact for customer escalations, managing them to resolution
• Offer expert advice on leveraging Hook features for tasks such as renewal forecasting, time management, and process automation
• Propose innovative solutions to address customer challenges, ensuring timely delivery within the pre-onboarding phase

Requirements

• Extensive experience in a Technical Implementation / Solution Engineering role (or similar)
• Previous experience in a Team Lead or Manager role is ideal, but in absence of that, proven experience building and rolling out technical processes
• Essential: Strong experience using SQL for complex queries
• Data consulting experience or a customer-facing role in a data-led company
• Interested in data, AI, machine learning and Cloud software models

Benefits

Benefits

💸 £80,000 - £110,000 (depending on experience)

🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays

📈 Generous stock options

🏥 Private health insurance so you can get the best care you need

🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food

📚 Annual learning & development budget for every employee

🏢 Flexible working - we’ll all come together two days a week but otherwise you can work from home or come into our awesome office in Liverpool Street

💻 The best equipment for everyone to work with