We are looking for a Technical Implementation Engineer Level 3 for our team who is dealing with technical client delivery tasks, system upgrades, server patching, security improvements, vulnerabilities and risk prevention.
What you will be doing:
- Implementing various delivery tasks that include, but are not limited to: client onboarding, software upgrades, solutions implementation;
- Working closely with internal and external clients via e-mail;
- Participating in various technical project support activities;
- Using and fine-tune automation tools that are used by Delivery and Support team members;
- Communicating with all key stakeholders on the status and progress of the due tasks with clear actions and timescales;
- Proactively recommending improvements to prevent incidents arising and to increase customer satisfaction;
- Ownership of delivery tasks as per the role responsibility matrix;
- Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release.
- Identifying and escalating risks and issues to management and stakeholders from different teams;
- Architecting and implementing changes into live environments;
- Maintaining documentation of various activities that are performed by the Delivery team;
- Implementing changes to client solutions once live;
- Act as a subject matter expert for cases and incidents for anything considered as part of the roles and responsibilities of the team.
What you will bring:
- Degree or equivalent standard, with a technical background e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology;
- Good experience in the field of client delivery and support;
- Excellent communication skills, including proficiency in writing reports and presenting technical work;
- An innovative and inquisitive mind, focused on addressing and solving technical tasks and problems through optimization and automation;
- Working knowledge of SQL; (Oracle);
- Working knowledge RHEL – style operating systems;
- Working knowledge of Linux servers;
- Knowledge of automation tools Ansible/Bash;
- Working knowledge of HTTPS and TLS;
- Knowledge of Amazon Web Services (AWS) Cloud platform;
- Fluency in English both written and verbal.
It will be considered an advantage if you have:
- Experience with ServiceNow change management and Jira incidents/tasks;
- Understanding of ITIL terminology and the ability to work in an ITIL focused environment;
- Working knowledge of networking (TCP/IP stack, OSI model, loadbalancing, NAT);
- Experience with JSON and/or XML.
We offer:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
- Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.
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