What you will do:
- Implement diverse delivery and technical project tasks including client onboarding, software upgrades, solutions implementation in both delivery and in support product lifecycle phases;
- Identify and escalate issues to management and colleagues from different teams -Network , Infrastructure, NOC, DBA, Development, and Risk management;
- Architect changes into PROD/UAT environments related to bug fixes or upgrade/migrations projects
- Maintain documentation of multiple activities that are performed by the Delivery team including migrations, alert and monitoring design
- Provide advanced support and consultancy for Experian Clients, Experian Regional Development teams and Global departments
- Communicate with all important partners on the status and progress of the investigation with clear actions and timescales
- Identify priority of the outages based on client feedback and by troubleshooting and analysis of error logs
You will report into the Application Support Team Manager.
What you will bring:
- 3+ years of experience in the field of client support;
- Proficiency in writing reports and presenting technical work;
- Working knowledge of SQL; (Oracle);
- Working knowledge RHEL – style operating systems;
- Working knowledge of Linux servers;
- Knowledge of automation tools Ansible/Bash;
- Working knowledge of HTTPS and TLS;
- Knowledge of Amazon Web Services (AWS) Cloud platform;
- Fluency in English both written and verbal.
It will be considered an advantage if you have:
- Experience with ServiceNow change management and Jira incidents/tasks;
- Understanding of ITIL terminology and the ability to work in an ITIL-focused environment;
- Working knowledge of networking (TCP/IP stack, OSI model, load balancing, NAT);
- Experience with JSON or XML.
We offer:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
- Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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