This is a hybrid role within our Professional Services Team and will provide technical expertise across projects managed by other members of our Professional Services Team while also directly managing a small number of customer onboardings and other services such as migrations, consulting hours and custom scope. The role is responsible for providing technical consulting services to the Docebo client-base, including configuration and troubleshooting of Docebo add-on modules, API usage and workflow guidance, and technical assistance for Single Sign-on applications.
The Technical Deployment Manager will also work with customers remotely to understand customer needs and prepare documentation or provide guidance on technical work flows involving the Docebo Platform. An individual in this role will work closely with Sales Engineering, Professional Services, and Customer Success Teams.
Responsibilities:
- Partner with customers from various countries, managing multiple projects concurrently.
- Work with customers to identify and document Success Criteria
- Develop/monitor overall implementation schedule (including all functional, customisation and integration/technical projects) to meet client objectives
- Scope API needs and define workflows utilising Docebo’s APIs in order to enable Docebo customers to scope and initiate development effort
- Develop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology)
- Develop SQL queries to be installed on customer’s platform as custom reports
- Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments.
- Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc).
- Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients
- Prevent, identify, quantify, and communicate risks internally and externally
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
- Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers
Requirements:
- Fluent english, German and/or French is an additional bonus
- Previous experience in a technical role: Sales Engineer, Technical Trainer, Implementation, System Integration, Support, etc.
- Experience working with large accounts in the enterprise space
- Good understanding of consulting processes and SaaS software implementation
- A natural inclination to resolve customer problems and help them be highly successful
- Experience working with Rest APIs and familiarity with HTTP clients such as Postman for testing web services
- Knowledge of SQL
- Extensive knowledge of SAML and/or Open ID Connect
- Basic coding ability in at least one programming language
- Fast learner, excited and willing to learn new technology on an ongoing basis
- Ability to write effective technical documentation
