Technical Delivery Manager (GenAI)

About the Role

Sama is seeking a talented and agile Technical Delivery Manager (Gen AI Specialist) to specialize in qualifying, scoping, winning, and launching Generative AI projects for its technology customers. This exciting and innovative role will stand on the front lines of Sama’s expanded service offerings in a dynamic market sector. 

The right candidate has experience in the GenAI or NLP field and possesses a blend of expert project management and customer management skills. You bring a strong desire to innovate and iterate their way to successful outcomes. 

In this role, you'll deliver state-of-the-art GenAI projects and solutions for some of the world's most forward-thinking and influential companies. You'll be at the forefront, ensuring each project meets the highest quality standards, is completed on time, and stays within budget. Leveraging your expertise in GenAI—spanning model evaluation, SFT, red teaming, and training data—alongside your experience in change management and unwavering commitment to customer satisfaction, you'll consistently exceed client expectations and create exceptional outcomes that truly delight.

This role is only open to Candidates in Kenya.

Responsibilities: 

• Oversee GenAI Projects: Manage GenAI projects from post-launch through implementation and rollout, ensuring timely and high-quality execution
• Center of Excellence: Serve as a key expert in delivering quality GenAI solutions on schedule and within budget
• Client Relationship Management: Handle client communications throughout the project lifecycle to maintain strong relationships
• Revenue Targets: Achieve and exceed monthly revenue goals while managing project budgets and margins
• Cross-Functional Collaboration: Work with internal and external teams (Marketing, Policy, Quality, etc.) to enhance outsourcing operations and community support
• Risk Management: Identify project risks, develop mitigation strategies, and communicate proactively with stakeholders
• Business Requirement Translation: Convert business needs into actionable implementation plans to support client community protection and support
• People and Performance Management: Oversee team well-being, disciplinary matters, and performance, managing up to 100 team members and ensuring high performance and KPI achievement
• Documentation and Reporting: Develop project procedures and documentation, and provide comprehensive reporting on production, quality, and resourcing initiatives. Assist with high-priority requests and adhere to change management processes

Minimum Qualifications:

• Team Management Experience: At least two years managing a team of five or more direct reports
• Advanced English Proficiency: Excellent English skills, preferably at C2 level or higher
• GenAI/NLP Expertise: Over one year of experience managing GenAI projects, such as Model Evaluation, Supervised Fine-Tuning (SFT), Model Alignment (e.g., RHLF, DPO), or Red Teaming
• Technical Knowledge: Demonstrable experience in model training, evaluation, and a strong understanding of GenAI/NLP concepts
• Project Management Skills: Over 3 years in project management with expertise in process management, operations-based projects, and ability to manage GenAI projects with a focus on data analysis and risk mitigation
• Effective Communication: Ability to translate complex GenAI/NLP technical concepts into user-friendly business terms and communicate effectively with both technical and non-technical stakeholders

Preferred Qualifications:

• Have completed a Bachelor's degree or higher, preferably in Computer Science, Information Technology, Information Systems, or a related field. Demonstrable knowledge of the latest trends and advancements in AI technologies, particularly GenAI
• Knowledge of generative models like GANs, VAEs, and transformers
• Understanding of machine learning pipelines, model training, and deployment.

Required Behaviors/Characteristics: 

• Dynamic Leadership: Experience leading diverse teams across multiple sites in a fast-paced environment, adept at handling rapid change and ambiguity
• Client Empathy and Support: Strong passion for creating exceptional client experiences and providing outstanding support within the GenAI/NLP domain
• Flexibility and Adaptability: Ability to work day or night shifts and manage multiple GenAI projects concurrently with a focus on successful implementation and change management
• Strong Planning and Organizational Skills: Ability to navigate a matrix of time-sensitive projects with competing priorities
• Adaptable: Demonstrates a high level of adaptability in dynamic environments
• Stakeholder Management: Skilled in managing both internal and external stakeholders effectively
• Communication Skills: Strong communication skills across diverse teams and clients
• Business Acumen: Solid understanding of business operations and strategy
• Delivery Mindset: Operates with a strong sense of urgency and focus on delivery
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