We are looking for a Technical Customer Support to join our Customer Service Team based in our modern offices between Warwick and Leamington Spa. UBT are a global not-for-profit organisation providing business consultancy services to a client base spread across 19 countries in Europe, North America, Central America and Australia/NZ. We provide bespoke services including corporate training, technology sales, business coaching, motor fleet, corporate accounting and group buying to approximately 3,000 independent, family owned organisations globally.
Due to our continued growth in the UK, we are seeking an experienced Mobile Support Technician to join the customer service team. The team respond to a wide range of calls and emails and this role will focus on solving/managing all mobile phone/smartphone issues and support inquiries.
Key Duties and Responsibilities...
- Identify Potential Lead and then convert it by passing to the relevant teams.
- Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
- Make outbound phone calls to customers where needed – for customer support and / or data checking.
- Smartphone hardware and software support including warranty support with manufacture
- Frontline customer support & general advice (incoming calls and emails).
- Accurately interpret company policies and procedures to provide innovative solutions to resolve customer enquiries.
- Develop deep understanding of the customer experience expectations through active participation in call calibration, coaching, feedback and call listening.
Requirements
- Previous Mobile Support Training & Experience
- To have a positive and proactive approach to solving problems
- An ability to relay technical information back to the end user in an understandable format
- Manage and work on support issues on your own as well as being part of the team
- Have a high attention to detail, good organisational and time management skills
- To build strong and lasting client relationships to become a trusted advisor and sales leads for the sales team
Working hours: Monday to Friday 7:30am till 4:30pm (Office Based)
Benefits
- Salary: £27,000-£30,000 (DOE)
- Car/Car allowance - upon completion of probation
- 22 days holiday + 8 days bank holiday
- Pension - 5% company contribution
- Free parking
- Free lunch every day
