Join Hostinger and we’ll grow fast! 🚀
Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900 professionals, we are behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects.
Our mission: To build world-class solutions for anyone to easily succeed online
Our formula for success: Customer obsession, innovative products, and talented teams.
Your role at Hostinger
Become a Technical Customer Success Specialist in the Customer Success team. As part of Hostinger's Customer Success team, you'll be responsible for helping our customers navigate in the world of web hosting. In this role, you'll collaborate closely with other CS teams and our product teams.
Your skills and experience
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Native written, and spoken proficiency in Lithuanian (a must).
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C1 written, and spoken proficiency in English (a must).
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Minimum 1-year work experience in the IT field, and/or IT-related studies.
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Proven ambition and focus to develop your knowledge in IT (a must).
- Strong interpersonal skills such as proactiveness and empathy.
- Hunger for learning and growing.
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Ability to work 40 hours per week (5 days a week) in night shifts only (including 2 weekends).
- You are based in Lithuania.
Your day-to-day
- Communicate with customers and solve their website-related issues via live chat and tickets.
- Be a true ambassador, and show our customers what customer obsession is really about.
- Focus on the customers’ success by offering additional services, tools, and products.
- Dive deep into the world of IT by continuously polishing your technical background.
- Deliver impactful work on a company scale.
Salary
- Gross salary from 1980 EUR/month (when working full night shifts only)
Benefits that fuel your growth
- A culture where everyone values the highest standards, freedom, and responsibility (All)
- 4-week trainings in technology, product, and communication knowledge;
- Hybrid work: combine modern office excitement in Kaunas and Vilnius with the comfort of working from home.
- A friendly, supportive and experienced team that is eager to share their knowledge
- Individual monthly bonuses (unlimited!) and regular salary reviews based on performance
- Exceptional-being: active challenges, onsite & online fitness classes, and wellness workshops.
- Workations & quarterly OKR parties.
- Animal-friendly offices in Kaunas and Vilnius
- Openness to ideas on how we could become the best place to work for you
- Appreciation for anniversaries & other significant life events.
Check out
this video from our Customer Success people who give you a sneak peek into the job!
Unlock ambition. Apply NOW. Scale Success!
