Technical Customer Success Specialist (32 or 40 hours per week, based in Lithuania)

Your skills and experience

• Native written, and spoken proficiency in Lithuanian (a must).
• C1 written, and spoken proficiency in English (a must).
• Minimum 1-year work experience in the IT field, and/or Technical Support.
• Proven ambition and focus to develop your knowledge in IT (a must).
• Strong interpersonal skills such as proactiveness and empathy.
• Hunger for learning and growing.
• Ability to work 32 or 40 hours per week in rotating shifts (including 4-5 nights, and 2 weekends per month).
• You are based in Lithuania.

Your day-to-day

• Communicate with customers and solve their website-related issues via live chat and tickets.
• Be a true ambassador, and show our customers what customer obsession is really about.
• Focus on the customers’ success by offering additional services, tools, and products.
• Dive deep into the world of IT by continuously polishing your technical background.
• Deliver impactful work on a company scale.

Salary

• Gross salary from 1480 EUR/month (including 5-night shifts per month)

Benefits that fuel your growth

• A culture where everyone values the highest standards, freedom, and responsibility (All)
• X-week trainings in technology, product, and communication knowledge;
• Ability to balance your work and studies (morning/day/night shifts that rotate every week)
• Hybrid work: combine modern office excitement in Kaunas and Vilnius with the comfort of working from home.
• A friendly, supportive and experienced team that is eager to share their knowledge
• Individual monthly bonuses (unlimited!) and regular salary reviews based on performance
• Exceptional-being: active challenges, onsite & online fitness classes, and wellness workshops.
• Workations & quarterly OKR parties.
• Animal-friendly offices in Kaunas and Vilnius 
• Openness to ideas on how we could become the best place to work for you
• Appreciation for anniversaries & other significant life events.