What you get to do in this role:
- Onboard/coach new Product Content colleagues to help ensure their productivity and success in alignment with our goals to retain and grow talent.
- Be a valuable team player that interacts cross-functionally with stakeholders and subject matter experts, developing and delivering timely, relevant content.
- Create and develop technical course content at a variety of skills levels and personas in instructor-led sessions, digital (eLearning), and/or videos. Incorporate graphics and iconography for learner engagement.
- Participate in train-the-trainer knowledge sessions to become a subject-matter expert (SME) in new tools and processes.
- Update existing content by completing detailed analysis of delta changes.
- Perform and manage QA and feedback of content.
- Create certification exam materials, including scenarios and formats for use in evaluating knowledge.
To be successful in this role you have:
- 2-5 years previous technical training/eLearning/instructional design experience.
- 2-5 years technical writing experience.
- Experience with DITA strongly preferred.
- Proven ability to effectively lead presentations for large audiences.
- Experience in Agile or rapid development and quick turnaround of training deliverables.
- A high performance, growth-mindset attitude that results in flexibility, creativity, and willingness to work independently and contribute to innovation.
- Incorporates measurement and assessments into all learning content.
- Constructs quality content for technical training based on industry design standards, processes, and incorporating user and stakeholder feedback.
- Produces artifacts throughout the design process for each course or certification assessment (examples include scoping training request documentation, project plans, sprints, scripts, and course outlines.)
- Communicates to stakeholders and team members consistently to ensure expectations and deadlines are met.
- Demonstrates working knowledge of eLearning technologies such as authoring tools (e.g. Articulate 360, Captivate), design/development tools (e.g., SnagIt, Camtasia,) and AI scripting tools (e.g., WellSaid).
- Strong working knowledge of MS Office applications, including SharePoint, Word, Excel, and PowerPoint.
- Experience with Learning Management Systems (LMS) and web conferencing applications
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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