The Technical Content Engineering roles are key positions within the Success at Scale organization responsible for creating high quality and deeply technical solutions that empower the ServiceNow implementors to move through the different stages of their adoption of the product from crawl, walk and into run. You will do this through the best means possible, whether that means documentation materials or a shipped software solution.
You will do this by working closely with teams within the Customer Success Organization, Portfolio Managers and Product Success, who will provide the signal on where customers need the most help. Additionally, with groups outside of the Customer Success Organization, such as Product Support and Product Documentation to do the same.
What you will do in this role -
Develop, manage, and update a comprehensive set of documentation materials, including online guides, tutorials, how-to and reference documents, specifically tailored for the Now Platform
Build out validated designs on long-lived Now Platform instances to guide customers through technology and configuration choices through initial adoption to deployment across the entire organization.
Collaborate with Product and Engineering to identify and execute on evolving proven designs into digital solutions into our Impact Digital Experience offering.
Work across the experts in Customer Success, Training and Partner Enablement to identify emerging practices and approaches for Now Platform implementations.
Engage with the ServiceNow community to offer support and gather feedback to bring our communities lived experiences and best practices to life.
This role spans our entire Now Platform, supporting any number of industries and verticals. We can assert with a high degree of certainty you will always be learning something new in this role and have plenty of opportunity to choose depth or breadth as the role evolves.
What skills we are looking for -
5+ years as a software developer, DevOps engineer or technical architect, with a minimum of 1 year in technical writing
2+ years of experience implementing or managing the Now Platform or similar offerings from Salesforce, Microsoft, and Oracle.
Demonstrated experience in variety of technical writing domains, including but not limited to structuring content created by others for better comprehension, explaining complex technical concepts, and using narrative story telling techniques.
High degree of empathy for the challenges of implementing software across a large enterprise
Excellent interpersonal, written, and editorial skills
A preference to learn through iteration to make the hard tasks easy and the complicated possible.
Work Environment
We are a dynamic and rapidly growing software company with a keen sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to gain experience their professional careers through working with some of the most advanced technology and talented people in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
Enter your email address below to get notified whenever we find a similar job post.
Unsubscribe at any time.
