The Technical Consultant reporting to the Professional Services leader, the Technical Consultant will operate in a collaborative, team-focused environment, ensuring adherence to our strict quality control and program delivery methodology.
The role requires project management ability coupled with technical knowledge which encompasses development, database administration, and network engineering. This role is customer-facing and demands a comprehensive understanding of the Control Center software platform and the infrastructures it will interact with. Additionally, a detailed comprehension of the subsystem edge devices utilized by both our end-user and reseller partners customer is essential.
What you'll do;
- Develop an extensive working knowledge of the Control Center solution and capabilities.
- Provide technical leadership and become an authority in all aspects of the design, build, integration, test, quality control (QC), commission, and deployment of Control Center-based solutions.
- Provide realistic project estimates following CONTROL CENTER project methodologies.
- Create detailed design documentation for customer submission, review, and approval.
- Possess an in-depth knowledge of the setup, configuration, and operation of 3rd party subsystem edge devices (closed-circuit television (CCTV)/Access Control/Intruder Alarm, etc.) and their integration with Control Center software solutions.
- Produce detailed functional and operational customer requirements specifications based on site visits, requests for information (RFI), (RFP), and other commercial and technical documentation.
- Conduct in-depth product and solution demonstrations when required.
What you'll bring;
- Bachelor’s degree in computer science or software-related technical degree or equivalent experience.
- 3+ years related experience
- Excellent written and verbal presentation and communication skills; including interpreting written requirements and technical specification documents.
- Proven experience managing and completing up to 10 projects related to technical deployments in the security industry.
- Experience installing, implementing, testing, and training end users on a high-level application suite like Document Management, Fleet Management, electronic point of sale (EPOS), or enterprise resource planning (ERP).
- Demonstrable experience configuring personal computers (PCs), and servers and troubleshooting the Windows Server and Desktop Operating Systems.
- Strong knowledge of database architectures and methodologies; ideally Microsoft SQL Server and the ability to manipulate data effectively and efficiently using SQL object-oriented (OO) Concepts and rationale.
- Strong knowledge of the latest Windows Server and Desktop versions.
- Hands-on experience in networking principles and the Internet Protocol (IP).
- Experience working with virtual machine (VM) environments and Microsoft Clustering.
- Ability to obtain relevant security clearance for working on classified projects.
- Experience in the Security industry (Desirable)
The reasonably estimated salary for this role at Everbridge ranges from $67,500-85,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
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About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
