Technical Consultant - Dynamics 365 CRM

Your job duties include the following tasks and responsibilities:  

• Technical Analysis of Microsoft Dynamics 365 Sales, Customer Services, Field Service, Marketing and Power Platform Apps (collectively known as “D365”). 
• Technical Configuration of D365 including workflow, security roles, batch jobs, data migration and import jobs and other related tasks. 
• Write technical design documents for customizations, reports, integrations, and data mapping. 
• Development for modifications, customizations, and new reports in D365 with development that is in line with recommended best practices. 
• Modify D365 Reports for required enhancements. 
• Data mapping and data import of records into D365. 
• Integration between D365 and other systems. 
• Conduct training on technical areas of D365 including security, integrations, data imports, report configuration, user setup. 
• Map D365 data entities with Power BI. 
• Conduct Build Verification Testing (“BVT”) once a release is made to validate the release. 
• Provide technical support for D365 and associated technologies including performing root cause analysis and documenting the resolution on the portal. 
• Write 1-2 D365 Technical blog articles per year on the Unify Dots blog. 

• Bachelor’s Degree. 
• Minimum of 3 years of Microsoft Dynamics 365 CRM experience. 
• .NET Skills 
• Communication: Good verbal and written English-language communication skills 
• Microsoft Office: Familiarity with Microsoft Technologies. Should be very comfortable with Outlook and Excel and familiar with Word and PowerPoint 
• Certified in Microsoft Dynamics 365 Customer Engagement/ CRM Customization