London, United Kingdom

FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to ever interaction and we continue to improve, grow together and collaborate as one team. All of these while having fun truly makes FlexTrade a wonderful place to work.

The Team

We are actively seeking candidates for a unique opportunity to join a growing team working with our flagship product FlexTRADER, a highly customizable execution management system used by some of the largest investment banks and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.

About You

You will support the FlexTrade suite of software and interact with our clients to understand their needs, design solutions and implement them, alongside the FlexTrade development team.

Responsibilities include both client facing and technical aspects to provide a high-quality technical relationship between our clients and the Client Services team.

Relationship Management

Liaise with clients directly to define and understand business and workflow requirements.
Build rapport with the client teams and stakeholders.
Manage client expectations and clearly communicate timelines.
Act as primary technical contact to allocated clients for new requirements, support and project deliverables.

Implementation and Design

Formulate the business and workflow requirements into technical solutions.
Use technical design and development skills to resolve complex problems across many different platforms.
Identify technical dependencies and recommend appropriate solutions.
Work alongside developers throughout the firm to design, build, test and deploy custom solutions.
On-board client and broker connections to our FlexLINK FIX network.
Implement and test new FX liquidity providers onto the FlexTrade liquidity aggregation engine.
Work with teams across the firm to continually improve the product, and drive future innovation.

Support

Provide support to FlexTrade clients globally and advise on questions and queries.
Take ownership of issues from start to finish.
Proactively drive issue investigation to resolution, involving other parties and escalating where needed.
Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions.

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