Technical Account ManagerJob title is “Technical Account Manager”
San José, Costa Rica
Full-Time
Job Description
The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively
Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight
Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions
Assist in technical support for customers to support pre-sales and post-sales processes
Address all product-related queries on time
Hold educational and informational training sessions to enable our clients to use UiPath products effectively
Provide developers with customers’ feedback and contribute to identification and creation of new features or products
Perform initial or secondary investigations and respond to online and phone support requests
Deliver periodic reviews with customers (e.g. Health checks)
Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
Collaborate cross departmentally within UiPath to establish and communicate best practices
Requirements
A degree in Computer Science or relevant degree
A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell)
Fluency in written and spoken English is mandatory
3-5 years relevant work experience in a customer-facing, technical account management
Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred
SaaS and Cloud experience a benefit
Solid technical background with hands on experience in digital technologies
Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus
Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
Familiarity with software and front-end development
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Diplomacy, tact, and poise under pressure when working through customer issues.
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