Technical Account Manager

Technical Account Manager

The Basics:

At Tanium, our Technical Account Managers (TAMs) serve as the linchpin of every customer engagement. Working closely with our customers to demo, deploy, operationalize, and extend the Tanium platform, our TAMs thrive on solving problems and building new technology. As a TAM, you will be faced with an endless series of challenging problems to tackle as our customers revolutionize enterprise operations and security with Tanium. Because the TAM position encompasses a wide range of responsibilities and opportunities, we are seeking versatile candidates with demonstrable acumen in each of the below areas.

What You’ll Do:

• Work closely with our customers to:
  • Demo, deploy, operationalize, and extend the Tanium Platform
  • Solve problems and build new technology (R&D)
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills
  • Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates
  • Think critically, spanning the sales process through customer support, troubleshooting, and developing new capabilities on the Tanium platform
  • Work closely with CSMs on improving Tanium operational status within key accounts
• Expected travel is up to 25% of the time on average (can vary by region)

We’re looking for someone with:

• Education
• BS degrees in computer science, MIS, or equivalent experience required
• Experience
• 3+ years experience in technical positions required
• 2+ years of experience in customer-facing or customer support positions
• 4+ years’ of operational experience in endpoint operations or security
• Hands-on Tanium experience a major plus
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
• Demonstrated aptitude in one or more programming languages
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
  • Endpoint Security
  • Endpoint Support/Troubleshooting
  • Incident response
  • Systems Management
  • Systems Administration
  • Software Engineering
  • Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Excellent written and verbal communication skills
• Naturally team-oriented with a mission first attitude

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

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