💙 Our Mission
At NALA, we’re on a mission to transform how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we’re simplifying financial transactions for individuals and businesses alike—helping them thrive in a global economy.
We’re driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you’re passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale.
🙌 Your Mission
As a Technical Account Manager, your mission is to bridge the gap between our product and our customers. You will support the sales team by providing deep technical expertise during the sales process, ensuring that potential clients fully understand the value of our payment solutions. Once deals are closed, you will act as the first point of contact for live clients, helping to resolve or triage any technical challenges they face throughout the integration process. Your role is crucial in ensuring a smooth transition from sales to successful implementation, building strong, long-term relationships with our clients.
Requirements
🎯 Your responsibilities in this role
- Handle product calls and integration queries before and after launch, ensuring smooth communication and support for clients.
- Provide technical guidance throughout the integration process, addressing client questions and challenges to ensure a successful deployment.
- Work to reduce the time from product call to go-live, helping clients get up and running faster.
- Identify opportunities to improve the onboarding process and implement best practices to speed up integration and drive customer success.
- Act as the first point of contact for clients post-sale, helping resolve any technical issues and providing timely updates on progress.
- Collaborate with the sales team to ensure that all technical requirements are clearly communicated and understood during the sales process.
- Assist with product demonstrations and technical presentations, helping potential clients understand how our solution fits their needs.
- Provide feedback to product and engineering teams based on client needs, helping to shape product development and improve overall customer experience.
- Track and manage technical support tickets, ensuring issues are addressed promptly and effectively.
- Build strong relationships with clients by offering ongoing support and ensuring they fully utilise the features of the product.
🔥 Must-Have Job Requirements
- Proven experience in a Sales Engineer or similar technical sales role within the fintech or payments industry.
- Strong understanding of API-based payment solutions and integration processes.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts in a simple and clear way to non-technical audiences.
- Ability to work collaboratively with sales, engineering, and product teams, ensuring alignment on client needs and technical solutions.
- A problem-solving mindset, with a strong focus on customer success and overcoming technical challenge
Benefits
🤩 What's in it for you
- Salary: Aligned with current market rates for similar roles in the industry.
- 35 Days Off: Enjoy an amazing 35 days of holidays to unwind and explore.
- Birthday Leave: Celebrate your special day with a bonus day off to take off in that month
- Learning Budget: Fuel your growth with $1000 annually for learning and development.
- Hybrid Working: We work 3 days a week in the office (Mon, Wed, Fri)
- Sarabi: Themed snacks and Friday lunch with a focus on building great working relationships with the team.
- Global Workspace: Get access to WeWork locations worldwide.
- Monthly Socials: Join fun social events every month for great times
- Free Coffee: Enjoy barista-style coffee at your fingertips.
- Office Fun: Play pool and table tennis when you need a break
