Your influential mission. You will...
- Maintain full awareness and visibility of licensee technical support and operational activities throughout the service lifecycle
- Ensure correct prioritization, overseeing the handling and efficient resolution of all licensee issues
- Act as the main focal point between the licensee organization and Playtech's internal divisions in all technical aspects of service delivery
- Align Playtech operational procedures with their counterparts in the licensee organization, identifying support optimization opportunities and leading service improvement programs
- Gain a complete understanding and maintain an up-to-date overview of licensee services, logical setup of solutions, and 3rd party integrations
- Act as a licensee knowledge center within Playtech
Components for success. You...
- Are an excellent communicator with proficiency in spoken and written English
- Possess strong problem-solving skills with the ability to maintain progress in stressful work situations
- Excel at juggling multiple demands and prioritizing work according to defined goals
- Are well organized and self-managed and strive continuously to improve your work efficiency
- Have knowledge and experience with modern IT solutions and IT Services Management.
Thrive in a culture that values...
- A professional and fun team environment, where we offer you proper training and knowledge sharing
- Your personal and professional growth
- Variety – no day is the same
- An active lifestyle and provide you with a well-being package
- Work-life balance, flexibility
- Fun and engaging company events
SERVICE OPERATIONS UNIT
The Service Operations unit aims to establish and maintain a balance between our customers' expectations and Playtech’s operational capabilities, advocate service management's best practices, and continuous improvement throughout the service lifecycle. Service Operations is enabling the success of Playtech business. A Technical Account Manager (TAM) is the keeper of the availability and technical integrity of Playtech services offered to our VIP customers (licensees).
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
