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Overview
Nielsen is seeking a client-centric Technical Account Manager to help lead and support client initiatives from technical kickoff through post-production. The ideal candidate will be experienced in providing top-tier client support in a technical capacity. This role requires you to be bilingual in both English and Spanish.
This is a fully remote role. Eligible candidates must be located in Mexico.
Job Responsibilities
- Provide ongoing support for existing client implementations with multiple top tier accounts in parallel
- Serve as Digital Ads technical expert during implementation processes, ensuring SLAs are achieved
- Understand process dependencies and upstream and downstream impacts to other teams
- Monitor and analyze campaign performance and conduct QC checks; consolidate data from QC checks and report results out to clients
- Provide ad-hoc support to resolve technical issues for existing and future clients
- Manage positive client relationships as the technical single point of contact for all aspects of client engagement, including client inquiries and troubleshooting implementation issues
- Communicate openly and regularly with Client Services and Customer Success teams to escalate and quickly obtain issue resolutions for support questions
- Lead ongoing calls with clients and maintain reporting/health of client accounts to proactively address client issues as needed
- Translate previous experience and learnings from client implementations to new campaigns with limited incremental training
Qualifications
- Bilingual: Fluent in both English and Spanish
- 4-year college degree OR 2+ years of comparable work experience
- Proven record of delivering quality results on time
- Ability to use critical thinking skills, apply logic to analyze data, draw conclusions, and provide advice / consultation to business leaders
- Ability to communicate clearly, concisely, and effectively both verbally and in written communication
- Proficient with Microsoft Office and/or Google tool suite
- Proficient knowledge of ad serving, basic html, DMPs, DSPs, SSPs, and basic JavaScript
- Ability to use discretion and exercise good judgment in making decisions
- Strong interpersonal skills and the ability to effectively work across teams
- Respond effectively to diverse individuals and promote understanding and partnership among them
- Experience with Nielsen tools used in creating and maintaining Digital Ad campaigns
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