MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers. Working on some of the most complex, large-scale application ecosystems on the MongoDB platform by customers in the financial services industry (FSI), this role combines:
At MongoDB, TAM’s are responsible for the cultivation of customer confidence and delivery of positive, account-wide technical outcomes. This role specializes in understanding the unique use-cases, goals, and stringent requirements of our FSI customers.
Through systematic engagement phases including deep-dice discovery and roadmap development, TAMs define shared objectives with customers while showcasing the capabilities of the MongoDB product portfolio. In this process, they effectively navigate complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB.
To maximize impact, TAMs are able to shift gears between enabling, coaching, and marshaling resources and get the right things done at the right time. They also act as the eyes and ears of the product team while working with marquee customers - listening for new requirements and leveraging opportunities for future development.
Overall, TAMs work closely with many teams to ensure MongoDB is staying one step ahead of customer needs. This role will help grow our focused service offerings for MongoDB FSI customers.
This role can be based out of our New York office or remotely in the east coast region.
MongoDB is on a mission to unlock the inner genius of our customers by making data stunningly easy to work with. As a TAM for FSI customers, you will be a primary resource for technical leaders and key decision makers at some of our biggest accounts. You will foster strong relationships externally and internally and advise these customers on how they can build and scale solutions with MongoDB.
You will serve as an expert resource on MongoDB Instances at any scale. You will identify opportunities to educate our customers on relevant, sometimes crucial topics, both through your own deep-dives and by bringing in relevant MongoDB teammates as subject matter experts. As you collaborate with customers, you will provide compelling answers to questions related to architecture, performance, recovery, security, and other core system design components.
At MongoDB, we also put a strong focus on enabling peer success by documenting and sharing knowledge. As a TAM, you will spend time with a variety of internal teammates as well as external stakeholders, sharing insight around our growing professional services offerings and MongoDB product lines.
Working with FSI customers, you may be exposed to material non-public information through the course of your work. For this reason, and due to the nature of the highly regulated industry in which our customers operate, you may be subject to enhanced background checks and additional constraints around the trading of securities. The successful candidate will understand this and have willingness to participate in enhanced background checks and agreements with customers which may include, but are not limited to, customer review of any proposed trades on behalf of the TAM, before they are executed.
We are looking for curious, and multi-faceted teammates who are driven to serve our customers. The right candidate will be excited by the opportunity to create impact and lead as we grow specialized account management capacity and services for our FSI customers.
While past work with our product is not a prerequisite, this role requires considerable experience designing, scaling, and managing production database deployments in FSI. We also want to see a track-record of:
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
