Devexperts is looking for a new addition in the Account Management unit who will contribute to the retention, development and upsell of key accounts at the company. Account Manager responsibility is to maintain great customer relations and to strategically develop the key accounts into larger revenue streams.
We expect the Account Manager to:
- onboard, maintain and develop key accounts
- establish and maintain healthy business relationships with the customer company and its key decision-makers
- work hand in hand with the Project Managers and teams in order to deliver projects timely and efficiently
- maintain and increase customer satisfaction
- act as a point of escalation for the customer
- generate new opportunities with existing customers, pitch and present Devexperts products and conduct client demos
- negotiate pricing with clients and managing up-sale process to contract completion
- travel to meet with clients globally and use their industry knowledge to help refine and enhance sales, product and account management processes
- prepare, approve with top-management and maintain account budgets
- report account performance and up-sale activities results
Required Skills:
- excellent written and verbal communication skills, ability to convey technical concepts to both technical and non-technical audiences
- strong interpersonal skills: сonfident сommunications, active listening, objections prevention and handling, conflicts management and prevention, demo skills
- extensive knowledge of capital markets or online trading platforms business domain
- knowledge of industry software engineering practices and SDLC
- good network in the capital market industry is a must
Experience:
- 5+ years of experience on the customer-facing positions in Software Development company preferably in Fintech area,(e.g. Business Analyst, Project Manager, Product Owner, Development/QA/Technical Support Team Lead, Sales person)
- or 5+ years of experience on the Software Vendor relationships or Software Development management positions in FX/Brokerage/Bank Trading companies, (e.g Product Owner, Project Manager, Vendor Manager, Head of Department)
Additional requirements:
-
experience with legal process for software licensing and development contracts will be beneficial
- experience with the budgeting process and financial results reporting and tracking will be beneficial
Devexperts employees create the art of FinTech in comfortable working spaces located in modern business centers around the world.
Join our team in Tbilisi and enjoy:
- flexible schedule
- paid vacation 24 + 3 days/year
- medical insurance
- well-equipped office with panoramic view and rest zone located in the heart of the city
- corporate events and teambuildings
- professional certifications
- internal Referral Program
- internal education and mentorship program
- English courses
