Technical Account Management Enablement Manager

The Technical Account Management Enablement Manager Opportunity

We are looking for a self-motivated Technical Account Management Enablement Manager to join Okta’s Customer First Enablement team. In this role, you will become the enablement advocate for our Technical Account Management (TAM) organization. The Enablement Manager will interact and collaborate across cross-functional teams including other enablement managers, product teams, and content development. This role will participate in other day-to-day Customer First Enablement activities including prioritization of enablement programs and solutioning field requests from our TAM internal customer. As an Enablement Manager you will be responsible for identifying, creating and delivering enablement and training programs and optimization to our Technical Account Management organization from onboarding to everboarding.

What you’ll be doing 

• Successfully identifying and communicating TAM organizational perspective and needs.
• Suggest and execute new and innovative ideas/programs to your leadership team and primary stakeholder - Technical Account Management leadership.
• Communicate effectively and often to ensure all stakeholders are aligned and view the TAM enablement program as a force multiplier. 
• Take a data-driven and analytical approach to deciding on future initiatives, as well as performance management to quantify the impact of existing programs.
• Partner with other enablement staff in designing, creating and delivering enablement programs.
• Continuously engage with constituents at all levels to validate and collaborate on requirements and program results.
• Proactively seeks input and content from subject matter experts to aid in the curation of enablement programs.
• Identify and communicate potential efficiencies and enhancements.
• Participate in discovery sessions with business leaders to build and refine requirements.

What you’ll bring to the role

• The single most important characteristic we are looking for is showing initiative. Be prepared to share previous examples or articulate suggestions for what you might bring to this role.
• Charismatic, great presence, deep empathy, and sharp on the product.
• Ability to understand, work with and present to a technical audience.
• Ability to deliver results in a fast-moving, highly matrixed environment.
• Deep understanding of post sales and enablement strategies.
• Demonstrable communication skills, specifically presentation skills and strong executive presence.
• 5+ years of TAM and / or enablement experience in the software industry. 
• Technical proficiency provides added credibility. 
• Industry and product knowledge is a plus.
• Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills.
• Ability to work independently, multi-task optimally and thrive in a fast-paced, dynamic environment with general direction and guidance
• Strong interpersonal skills and capable of building positive relationships across multiple teams and time zones
• Occasional domestic travel required.

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