Axon is hiring a

Technical Account Management (Afrotech Candidates Only)

Scottsdale, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

PLEASE NOTE: This requisition is reserved for candidates who are attending Afrotech. If you are not attending Afrotech and you have reached this posting in error, please refer to www.axon.com/careers for a full list of current openings.

Profile Description: Roles within Technical Account Management are typically region-based with a requirement of up to 80% travel. The primary areas of focus for these roles include providing technical support, assisting in deployments, facilitating software development, managing customer relationships, documenting & reporting, training & education, collaborating with cross-functional teams, participating in continuous improvement, and providing onsite support. More details on general impact of the role are below:

  • Provide Technical Support: Technical Account Managers serve as the primary contact for technical support, responding to routine inquiries and troubleshooting minor issues with Axon's products and services.
  • Assist in Deployments: Support the deployment team in configuring, testing, and deploying Axon products at customer sites.
  • Facilitate Software Adoption: Work with law enforcement agencies to identify pain points and ensure smooth onboarding and adoption of Axon software.
  • Maintain Customer Relationships: Build and maintain positive relationships with customers to promote long-term engagement and product usage.
  • Document and Report: Keep accurate records of issues, resolutions, and suggestions for product improvements to aid in enhancing the customer experience.
  • Training and Education: Provide basic training to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
  • Collaborate with Cross-Functional Teams: Work closely with internal teams, including engineering and product teams, to communicate customer needs and feedback.
  • Participate in Continuous Improvement: Contribute to team meetings and provide insights to improve support processes and customer satisfaction.
  • Provide Onsite Support: Spend up to 3 weeks per month onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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