Tech Support Intern

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE TEAM

The Technology Team aims to respond to all technical issues on campus in a timely and efficient manner. Working together with the Tech team is a great opportunity to gain hands-on experience in the computer fields and to develop many skills, including, but not limited to these skills:
● Technical Skills
● Communication and reporting
● Managing different projects using functional metrics
● Exercising leading self and leading others
● Accountability
● Problem-solving
● Time management
● Software installation and configuration
● Hardware setup

ABOUT THE ROLE

The ALU Tech Team is looking for Tech Support work-study interns for the ALU Rwanda/ALC Mauritius campus to help with all technical issues and to take the lead in resolving Level 1 technical issues on campus and in student residences. For network, hardware, and software issues, the point person will provide direct technical assistance and support to ALU Rwanda/ALC Mauritius students and staff members. This internship will provide participants with work experience as well as the opportunity to gain real-world hands-on experience and knowledge of an organization's technical operations.

RESPONSIBILITIES

• Office & classroom check of tech materials/equipment.
• Verification of the residence internet and student devices based on tickets raised
• Follow up with point person regarding campus tech equipment safety
• Support on-campus events/sessions
• Devices troubleshooting and fixes
• Printers quick fixes and troubleshooting and supplier contacts
• In-person support to students and staff members
• Manage and update users’ queries as well as inventory system

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards. 

REQUIREMENTS

• Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization
• A basic understanding of computer network cabling and network file and print services
• Ability to define problems, collect data, establish facts, and draw valid conclusions

Also Note:

1. This is not a remote job and the intern should be familiar with AV equipment
2. Soft skills like word processing, Operating system like Windows, Mac Os and Linux are a must
3. Training will be provided

Location: Mauritius

Commitment: 40 hours

Internship Duration: 2 months