WHAT YOU’LL LIKE ABOUT US
- Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, and anything that will positively impact our clients and of course, you!
- We’ve got training sessions in store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits.
- We also cap off every week with a bit (a lot) of competitive board games.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
- Act as the company gatekeeper using computer technology to handle in-app chats, email inquiries, and phone calls.
- Respond to inbound customer service questions about product functionality, pricing, billing, and generally advise on company information.
- Help customers via phone to set up their accounts or troubleshoot issues, escalating when needed.
- Provide suggestions for improvement or new features based on customer feedback and work with our engineering team to implement them.
- Handle cancellation requests and attempt to win customers back by gathering information and offering solutions.
Requirements
- 2+ years of related experience is required for applicants with a Bachelor's degree.
- Excellent written and verbal communication skills via email, telephone, in-person, chat
- Learn quickly and exhibit tech savviness.
- Ability to work under pressure, organize, and prioritize responsibilities.
- Experience speaking about technology with non-tech-savvy customers.
- Knowledge of Google Suite, and Intercom (or other ticketing system).
We recognize people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. We encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Benefits
- Private Health Insurance
- Paid Time Off
- Work From Home
- Training & Development
- Mental Health Program
- Philhealth Coverage
