Tech-Enabled Account Manager

Exiger is seeking a growth and customer service-oriented Account Manager to join our go-to-market team focused on the Financial Services market vertical. Exiger’s Financial Services practice is an established market leader in technology, tech-enabled, and third-party due diligence solutions. Exiger’s platform and services are utilized by many of the largest financial institutions in the world along with a broad range of other market players to include leading private equity firms, esteemed endowments and disruptive FinTechs. Customers leverage Exiger technology and services to make informed decisions about know risks within third-party and supply chain networks.

Exiger is revolutionizing the way corporations, government agencies and financial institutions navigate risk and compliance in their third-parties, supply chains and customers through its software and tech-enabled solutions. Exiger’s mission is to make the world a safer and more transparent place to succeed. Empowering its 550 customers across the globe, including 150 in the Fortune 500 and over 50 government agencies, with award-winning AI technology, Exiger leads the way in ESG, cyber, financial crime, third-party and supply chain management. Our work has been recognized by 40+ AI, RegTech and Supply Chain partner awards. 
 
The successful candidate will spearhead strategic sales into existing customers for our business as it grows exponentially across the Americas and/or EMEA. The Account Manager will be accountable for outstanding customer service and sales goals. The candidate will have flexibility and accountability to grow existing portfolios by building relationships; prior experience in high-level complex technology sales within the financial services industry will be most valuable. A passion for the position, a proactive disposition and attitude, sharp communication and listening skills, and the ability to collaborate with other functional professionals, are seen as essential attributes. Therefore, the ideal candidate must have an established track record of successfully managing new accounts and hitting sales targets by building relationships, developing trust with new contacts, and growing existing accounts.
 
This is a unique opportunity, to be part of an exceptional team and fast-growing company, to creatively make an impact and to achieve broader leadership responsibilities and career trajectory. 

What You’ll Do:

• Achieve sales growth and retention quota targets and objectives.
• Work closely with the originating relationship manager to become intimately familiar with existing client accounts, their stakeholders, and their needs/report scopes.
• Serve as primary point of contact for relevant client accounts, ensuring client requests and communications are actioned in a timely manner.
• Coordinate with the client success and delivery/execution functions to ensure client needs are communicated and expectations are met accordingly.
• Establish and maintain close relationships with client stakeholders, staying in touch with key developments and account status.
• Develop thorough understanding of all Exiger Tech and Diligence products and solutions, and their use cases.
• Identify and analyze underlying customers’ business and sales issues to match appropriate solutions to the customers’ requirements.
• Business reviews quarterly to evaluate opportunities to resolve issues, review quality and look for additional partnership opportunities with client.
• Evaluate potential market opportunities and competitors to ensure we are maximizing revenue and selling effectively against competitors.
• Work closely with Exiger’s Marketing team on relevant marketing efforts and campaign execution, including conferences, webinars, and knowledge-share events.
• Maintain records of sales visits, appointments, contacts and sales campaigns in the global CRM (Salesforce.com).

What You’ll Need:

• High level of initiative and self-motivation; ability to work in a team environment.
• Knowledge of the processes and daily workflow of compliance, procurement, supply chain, legal, and ECM professionals, and other due diligence customers
• Ability to accommodate Americas time zone differences to support client requests during client’s business hours, as needed.
• Flexibility and willingness to work outside of standard business hours to meet deadlines and/or entertain customers.
• Strong written and verbal English language skills
• Ability to lead presentations in a customer-facing environment in an adaptive style.
• Ability to increase revenue from existing customers.
• Ability to effectively handle multiple activities ensuring revenue goals are achieved.
• Familiarity working with Exiger’s suite of Diligence & Tech solutions preferred.
• Ability to travel to client sites, once safe to do so

Professional Experience

• Bachelor’s degree required.
• 5 years of experience interfacing with and managing customers
• At least 5 years of experience working with financial services and/or due diligence sectors.

We're an amazing place to work. Why?

• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave.
• Flexible, hybrid approach to working from home and in the office where applicable.
• Focus on wellness and employee health through stipends and dedicated wellness programming.
• Purposeful career development programs with reimbursement provided for educational certifications

This position is remote eligible within the United States, excluding residents of California, Colorado, and New York.

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Our Commitment to Diversity & Inclusion 

At Exiger, we know our people are the core of our excellence. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represent a significant part of not only our culture, but our reputation and what we have been able to achieve as a global organization.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. These unique characteristics come together to form the fabric of our organization and our culture and enhance our ability to serve our customers while helping them to solve their business issues. All qualified candidates will be considered in accordance with this policy.