Title: Team Support
Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.
Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.
Job Summary
Working under direct supervision of branch/team leadership and following established industry and company guidelines, assists all branch/team personnel with administrative support; recurring, narrowly defined customer service tasks; and meeting all performance requirements regarding production, quality and ensuring that no liability with errors or omissions occur. May also be responsible for phone system management, scheduling conference rooms and performing clerical duties.
What You’ll Do:
- Meet all performance requirements regarding production, quality, and service
- Deliver outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests
- Provide positive contribution to risk services team, demonstrating a strong work ethic, positive attitude, and willingness to assist others at all times
- Act as back-up for teammates as needed, covering for others in their absence and ensuring overall team service excellence
- Constantly look for, recommend, and implement process improvements and best practices to improve individual, team, and organizational effectiveness
-
Serve as risk services subject matter resource for team, answering questions, providing support, and developing solutions to client problems
- Monitor Individual performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions when required
- Maintain frequent and transparent communication regarding individual performance and activities with supervisor, and seeks, accepts, and implements performance coaching
- Work effectively with Producers and account team personnel, seeking input and developing win-win solutions to any claims related process, service, quality, or productivity issues, this includes identifying and understanding insurance related forms of communication
-
Comply with all company work rules, standards, and policies and procedures at all times
- Establish a basic understanding of technical competence and industry/market terms and programs
- Regular and consistent attendance is expected and a necessary component to the job
-
Performs other duties as assigned
What We’re Looking For:
1-3 Years' Insurance Related Experience Preferred
4-40 license or ability to obtain within 90 days of hire
Exceptional customer service skills
Excellent multi-tasking, organizational, and decision-making skills
Outstanding verbal/written communication skills
Ability to perform large work volumes with high degrees of accuracy
PC proficiency
Exceptional personal character
High School Diploma (or equivalent)
What We Offer:
- Competitive salaries and bonus earning potential
- Great benefits, including company paid health insurance
- Paid time off for holidays, vacations, and sick time
- 401K with an employer match
- Participation in our employee stock plan
- Opportunities for professional growth and career progression
- A culture that emphasizes respect for every individual
- Company commitment to work/family life balance and community service
- Teammates who share your drive for excellence
-
Knowing every day you are helping our clients protect their families and businesses
Still wondering if IOA is the right fit for you?
-
If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
-
If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
-
If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.
