We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the U.S., excluding U.S. territories.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – an 8x Glassdoor Best Places to Work organization!
What you will do:
A Team Services Support Analyst creates, maintains, and dissolves teams in the US Realty division. The Analyst will manage documentation, keep accurate team records, update agent pay plans, and coordinate with the team leader and team members from onboarding through the lifecycle of the team. Analysts support the teams in their assigned regions.
Document Management
Send and monitor documentation needed for adding or removing an agent from a team
Dissolve Teams that are listed on the Offboarding Report
Sign documents, Monitor and Track Errors on Team Documents
Collaborate with coworkers on documents missing from current teams
Support for Team releases for Referral Division
Communication
Team Management
Assist Onboarding or Brokerage Ops for issues with team agents
Audit List of Teams for accuracy
Audit Team Rosters for correct Skyslope offices
Support
Offer support to other staff as needed regarding team agents
Create content for agent-facing marketing materials
Utilize eXp World for training and staff support
Meetings/Training
Attend Team Training Sessions weekly
Present and review topics/projects with eXp Staff
Complete assigned training in a timely manner by the due dates given
Learn and develop good communication skills
Other Software
Projects as needed
Team Services Projects as needed
Assist Leads in training as needed
Updating existing guides or create new guides for process changes
Assess processes to recommend improvements
How you will grab our attention:
Agile/Flexible attitude
Strong attention to detail required
Excellent customer service abilities: written and verbal communication must be superb
Excellent critical thinking and problem solving skills
Team player - able to complete individual tasks as well as work on a team to accomplish a goal
Experience in the real estate industry strongly preferred
Excellent communication skills both written and verbal
Experience in coordinating events and group activities
Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
Remote Work experience required
Dedicated home-office/work space
Advanced Trello experience preferred
Aptitude for using online platforms and softwares to work remotely
High school diploma required or equivalent years of applicable experience
0-2 years experience
Associate's degree preferred
Demonstrated ability to provide excellent customer service including conflict resolution required
Experience in Google Suite, Hubspot, task management software, Dropbox sign, Trello preferred
If you think you'd make a great match for this position but don't meet all the requirements, we would still encourage you to apply!
What eXp Realty Provides:
Work from anywhere
Paid Time Off
401k with 4% match (immediate vesting)
Robust Medical, Dental, & Vision benefits
Company provided equipment
Monthly Technology Stipend
FSA & HSA with employer contributions
Stock option grant
Health & Wellness incentives
100% Paid Parental Leave
EEO Statement:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
