Looking for Filipino (Philippines-based) candidates
Job Role: Team Manager
Work Schedule: This is a full-time role (8 hours per day) (Australian Timezone)
Salary range: $1500-2300 AUD / Monthly
Who We Are: At Hunt St we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is:
The client is Australia’s largest independent mortgage broker.
Role Overview:
We are currently seeking a highly organised and detail-oriented Team Manager (Loan Processor) to join our team. The ideal candidate will have excellent communication skills and a strong understanding of financial processes, enabling them to work effectively with business partners, brokers, and clients.
Key Responsibilities:
- Team Leadership & Performance Management
- Oversee and manage all offshore staff in the loan processing and post-settlements team, ensuring high-quality service delivery.
- Set clear KPIs and performance benchmarks, conducting regular performance reviews and coaching sessions.
- Implement quality control measures to maintain efficiency, accuracy, and compliance with industry standards.
- Mortgage Brokerage & Lender Policy Expertise
- Ensure offshore staff adhere to Australian mortgage brokerage standards and comply with various lender policies and guidelines.
- Act as a point of escalation for complex loan processing and post-settlement issues, providing expert guidance.
- Keep the team updated on changes in lender policies, industry regulations, and best practices.
- Training & Development
- Develop and implement training programs to enhance team knowledge on loan processing, lender policies, compliance, and customer service.
- Conduct ongoing training sessions and workshops to ensure continuous improvement and upskilling.
- Work closely with onshore teams to align training with business needs and ensure consistent workflows.
- Operational Efficiency & Process Improvement
- Identify inefficiencies in loan processing and post-settlement procedures, recommending and implementing process improvements.
- Ensure the team meets service-level agreements (SLAs) for loan processing times, settlements, and post-settlement tasks.
- Utilise technology and automation to streamline operations and enhance productivity.
- Stakeholder Management & Communication
- Act as the primary liaison between offshore staff and onshore stakeholders, ensuring seamless collaboration.
- Provide regular reporting on team performance, challenges, and recommendations for improvement.
- Facilitate clear and effective communication between offshore staff, brokers, and lender partners.
- Compliance & Risk Management
- Ensure all offshore team members adhere to regulatory and compliance requirements relevant to Australian mortgage brokering.
- Implement risk management processes to mitigate errors and compliance breaches.
- Maintain documentation and audit trails to support compliance with lender and industry regulations.
Requirements
Required Skills and Qualifications:
- 3+ years of experience as a Manager for Loan Processors in an Australian loan mortgage company.
- Experience in residential mortgage broking
- Needs experience in all bank portals (pricings, valuations etc)
- ST experience although preferred if they haven’t had experience we need someone who has had experience with a similar CRM
- Strong attention to detail
- Excellent communication and interpersonal skills
- Able to adapt quickly to company’s internal tools such as AOL and bank portal
- Abiltiy to prioritize, multitask and meet deadlines
We are looking for a proactive and dedicated individual to join our team and contribute to our success. If you meet the above requirements and are looking for a challenging and rewarding role, that is long-term focused we encourage you to apply.
