Team Leader

Service details:  

NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.  

The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.  

Our core function is to verify and resolve grant applications against set criteria  

We help customers over the phone, online and by email. 

The Role: 

Candidate Key skills  

• Leadership approach that can nurture effective working relationships with teammates  

• Supporting the DAF Service Manager in: - 

• Improving performance of advisors.  

• Identify and escalate gaps in business processes. 

• Identify critical actions to ensure stretched goals are achieved by advisors.  

• Monitoring daily / weekly / monthly / annual team performance.  

• Identify individual performance opportunities for improvement.  

Candidate Attributes 

• Support the DAF Service Manager in updating NEC and partner systems with appropriate recoding of performance metrics  

• Implement operational processes by conducting a 'trial and improvement' approach to instigate further.  

• Maintain a high level of communication with team members and DAF Service Manager.  

• Aid and support in cross functional projects as business needs change.   

• Promote a healthy and inclusive working environment. 

Learning and Development: 

The successful candidate will be required to enroll and complete a Management and Development Qualification, overseen by NEC.  In addition to this, they will also complete the Insights Profile Course. 

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell 
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% 
• A selection of flexible benefits to suit your individual needs 

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. All roles as standard undertake a Disclosure Barring Service (DBS) check, some roles may require additional vetting such as NPPV/MOD. 

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates