ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.
Our mission is to deliver and install Europe's data centres with precision and care. We achieve this by focusing on our team and our services:
We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.
From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.
ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.
The Role
The Team Leader in DUB aims to lead and manage a successful team while creating a positive, proactive, and inclusive environment, focusing on the team's well-being while delivering 100% customer service results. You will be a key contact for our customers in Dublin and will be expected to maintain and build good customer relationships. You are expected to lead by example, motivating the team by coaching them, supporting them, and enabling them to succeed. You are expected to drive team initiatives and create an environment with a culture of continuous improvement. Your team will comprise two team leaders and c.40 team members. You will be part of an international operations management team, working closely with peers to share and implement best practices into day-to-day Operations in Dublin. In your role, regular visits to other regions are required to build good relations with peers and to share best practices.
To match the high standards of service we provide our clients, we expect to have high levels of visibility and reporting on daily team performance and quick responses to escalations. Team activities are managed daily, Team Leader sets team priorities and acts as a first responder in case of escalation. You will be leading operational problem-solving processes for your team. Your working schedule will be dynamic and based on operational needs, generally split three quarters to management tasks and one quarter in the field with the team or traveling to other regions. You will be required to perform site visits with customers, service audits, and build customer relationships. As a part of the leadership team, you will commit to ongoing change management of operations in DUB by motivating the team to implement those. It is expected to be fully responsible for reporting and implementing corrective actions based on KPI outcomes. Objective data with suggested solutions and implementation plans must support reports.
ATC has a strong customer focus, and it is one of our core values. Our customers measure our success, and your role directly impacts company performance. We expect a customer-focused approach, building and maintaining customer relationships, and reporting on the wins, proactively solving Customer challenges, and implementing corrective actions.
Requirements
·Working collaboratively with colleagues to manage customers projects and activities daily, weekly and monthly, ensuring resource cover is adequate for the team's functions.
·Monitor and audit to key functions (FQT, Timesheet/Rack Deliveries).. Occasional travel to other ATC sites to carry out audits & controls, to monitor and ensure a high security performance in line with ATC & TAPA policies & procedures.
·Work with DUB team members on day-to-day tasks to achieve goals and complete assigned projects. Provide coaching and development to the team and DCI Exchange, through ATC Academy to improve performance and technical skills.
·Provide regular reports and updates-track and report all daily activities. Participate in the quality management and KPI process- weekly update of KPIs and "Daily tracker"
·Advance assigning RTF supervisors for week ahead.
·Collaboratively manage ATC's Technical Services operations with a focus on safety, customer service, effective communications, and efficiency. Provide monthly and quarterly feedback of Technical operations/projects.
·In collaboration with the Health & Safety Team, perform monthly H&S inspections and regulations and other duties that may be assigned by the team.
· Regular supervision and inspection of the DUB fleet in close cooperation with the designated supervisor in order to have the fleet in optimal condition.
·Ensuring high standard security measures for the workplace are maintained, including collaborating with security system vendors or a team of security professionals.
·Any other duties that may be assigned from time-to-time in line with your skills and competencies.
·Full ownership of DUB Team KPI outcomes and sharing of quality and performance metrics with the team to implement corrective actions.
·Quarterly Team performance reviews based on objective data.
·Monthly and quarterly narratives report of service and people performance.
·Report on process improvements, including the status of team proposals.
· Actively engage in the interview process for the DUB region, conducting interviews for potential candidates for TS Team, also collaborate in cross-interviews, spanning across all ATC regions, as requested.
·This list is not exhaustive as other responsibilities and roles will be required based on changing clients demands.
Candidate Requirements
·Proven leadership experience.
·Experience in planning, logistics and white glove services, being able to instruct and guide technical services team.
·Ability to be flexible in respect of work demands.
·Capable of working under pressure and to strict deadlines.
·Proven ability to complete tasks.
·Resilient and able to deal with changing priorities.
·Excellent organizational skills and strong attention to detail.
·Outstanding communication and interpersonal abilities.
·Time management skills with the competence to manage multiple priorities at once.
·Experience in planning, logistics and white glove services, being able to instruct and guide technical services team.
·Availability to travel to work on European projects
·Excellent IT skills, including Office 365 and Microsoft Office
·Full understanding of team organization, strict deadlines, team reports, customer needs.
Benefits
The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following:
