We are looking for an experienced weight loss practitioner to join as a Weight Loss Coaching Team Lead, reporting to the Head of Weight Loss Coaching. The role is full-time, 37.5 hours per week. Ideally starting by January 2025.
This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and manage a dynamic team of weight loss coaches in order to empower individuals to achieve sustainable weight loss and lead healthier lives. If you like problem-solving and implementing transformative solutions, this role is for you!
Your time will include a variety of responsibilities:
As the Team Lead you will build out the team and empower them to deliver high value, evidence-based coaching.
You will support the development and training of our weight loss coaches from onboarding new starters, to up-skilling for new services and driving continuous improvement.
As one of our experienced Weight Loss Coaches, you may be required to support our customers on their weight loss journeys through 1-to-1 coaching, messaging, and creating content.
You will work closely with the Head of Weight Loss Coaching to ensure robust clinical governance, quality standards, strong customer outcomes and data reporting.
This is an entrepreneurial role. Your insights and feedback will be integral to constantly innovating and improving the offering to ensure customers obtain the best possible value and results.
RESPONSIBILITIES
Recruit, supervise and develop a team of high performing weight loss coaches in an evolving environment to deliver evidence-based behaviour change skills in practice
Line management of your team of up to 12 coaches with fortnightly 1:1s
Be the point of first contact between weight loss coaches, the customer service team and our team of clinicians
Manage customer complaints and escalate serious adverse events to the appropriate members of the company
Work closely with the Head of Weight Loss Coaching to ensure quality assurance, clinical governance, strong customer outcomes (weight loss, customer satisfaction, retention, etc) and data reporting which evidences our results
Support customers on their weight loss journey either through 1-to-1 coaching (video & telephone) and asynchronous messaging.
