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Role Overview:
As a Team Lead, Payroll Onboarding, you balance team management with individual contribution. You have expertise in coordinating the onboarding process for our service professionals (our Pros) payroll services, and use your knowledge to develop and grow others. You strive for excellence in accuracy, providing Pros with a service that greatly impacts their business for the better. You consider yourself a leader, have excellent time management skills and are always looking to improve processes. You bring a strategic mindset, exceptional organizational skills, and the ability to lead others, to help better our team and improve the lives of Pros.
The Payroll Onboarding team is dedicated to making payroll seamless in order to champion our Pros. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
-Supervise and lead a team of payroll onboarding specialists, providing guidance and support
-Oversee the onboarding process for new Pros' payroll services, ensuring adherence to company standards
-Collaborate with cross-functional teams, including sales, customer support, and product development, to optimize the onboarding experience
-Serve as an escalation point for complex client inquiries or issues related to payroll onboarding
-Conduct regular training sessions for the team to enhance their knowledge and skills in payroll onboarding
-Analyze performance metrics and provide regular reports to management on team efficiency and Pro satisfaction
-Stay informed about industry trends, payroll regulations, and best practices for payroll services
-Act as a subject matter expert, assisting the team in resolving complex onboarding challenges
-Ensure compliance with payroll regulations and data security standards during the onboarding process
-Navigate other tasks and responsibilities as dictated by the evolving needs of our business
Qualifications:
-4+ years experience in full-time in customer success, implementation, account management, sales, or relevant field
-Bachelor's degree or equivalent experience in a related field
-1+ years experience leading or mentoring others
What will help you succeed:
-Experience in a leadership or supervisory role, managing a team of specialists
-Understanding of payroll regulations, tax compliance, and data security standards
-Excellent communication and interpersonal skills, with the ability to lead and inspire a team
-Strong problem-solving skills and the ability to address complex client inquiries
-Advanced proficiency in payroll software and related tools
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $26.69-$33.36 per hour. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
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