Team Lead, Network Engineer

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Join our dynamic IT team in the heart of Boston as a Lead Network Engineer. In this crucial role, you will oversee our expansive corporate network across office and warehouse locations, ensuring robust performance and compliance with company standards. As a technical leader, you will shape the future of our networking capabilities and support the growth and innovation of our operations.

About this roll* (Responsibilities) 

• Network Leadership and Design: Architect and manage the deployment of network infrastructure for new office setups independently, without reliance on third-party vendors.
• Hands-On Technical Mastery: Perform physical networking tasks including cable running, wire splicing, network cable testing, and setting up WiFi heat maps and channel planning.
• Performance Monitoring: Oversee the monitoring of network performance across all locations, implementing QoS and traffic shaping strategies to ensure optimal operation.
• Vendor and Stakeholder Engagement: Collaborate with ISPs, third-party networking vendors, and critical internal stakeholders such as compliance, security, and R&D teams to align network configurations with organizational needs.
• Team Leadership: Lead a small team of network professionals, acting as a technical architect and providing guidance and mentorship.
• Compliance and Security: Ensure the network adheres to all regulatory and security standards, coordinating with relevant departments to maintain compliance.
• Strategic Reporting: Regularly evaluate critical networking KPIs, report performance metrics to senior management, and recommend improvements.

Do you have the right ingredients*? (Requirements)

• At least 5-8 years of experience in network engineering, with a significant portion in a leadership role within an enterprise environment.
• Extensive knowledge of Cisco technologies and familiarity with network infrastructure including corporate VPN and company-wide networking solutions.
• Demonstrable skills in physical networking tasks and advanced troubleshooting.
• Strong project management abilities with a track record of successfully leading network-related projects.
• Ability to work effectively with both internal stakeholders and external vendors to meet the strategic IT goals of the organization.
• Leadership skills with experience managing a small technical team.
• Strong analytical skills to regularly assess network performance and drive continuous improvement.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required