Team Lead, Member Claims

Our Member Claims team is one of our largest and core teams within Customer Experience, performing the specialized back office work required to operate our employer-sponsored medical plans and run the core processes that power our business. Member Claims Associates perform a variety of work with a comprehensive understanding of health plan operations—ensuring medical claims are paid promptly, researching complicated member issues, and handling the complex details related to medical network integrations, regulatory requirements, and medical coding. Beyond becoming experts in these areas, our team also strives to make health benefits effortless for our clients, our members, and ourselves.

We are hiring a Team Lead to help manage our growing Member Claims team. As a Team Lead, you will learn the core job of our team along with Member Claims Associates. Additionally, you will help us to build our team, define our culture, coach team members, and provide regular feedback to ensure we are delivering on the high accuracy and efficiency standards we set for ourselves and our work. You will also work cross-functionally, contributing to our goals and helping us build our business. You will report to the Senior Manager, Member Claims.

What you'll do:

• Manage a team of 10+ Member Claims Associates
• Coach associates in mastery of their core job responsibilities through quality evaluations and coaching sessions
• Lead team meetings and keep the team aligned on main priorities
• Spend a portion of your time learning and performing the core job (processing claims, researching member inquiries, handling complex escalations from your team, etc.) in your first few weeks and months on the team and work towards becoming a SME
• Work cross-departmentally on projects that impact the broader organization
• Keep employee morale and experience top of mind as you advocate for your associates daily
• Be a leader in our new office in Lehi - supporting the office culture that aligns with Collective Health values

What you've done / Who you are:

• You are excited about simplifying healthcare, learning new things, and solving hard problems
• You are comfortable leading a back office, quantitative team and excited to learn the core job yourself
• You are passionate about creating and motivating a high performance team
• You have experience scaling a team and leading a team through change
• You are excited to help young professionals develop in their career
• You have 2+ years of direct, supervisory people management experience in an operations organization (Preferred)
• Bachelor's degree and/or equivalent years of management experience (Preferred)

Pay Transparency Statement 

This is a hybrid position based out of our Plano, TX office, with the expectation of being in office at least three weekdays per week. #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.