We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.
The Lead, Fraud & Risk will be responsible for leading a small group of Payment Risk Analysts and will be accountable for team performance and coaching, while still getting your hands dirty by helping review transactions and improvement initiatives. They are a highly motivated individual with strong communication skills, carry a sense of tact and empathy under pressure, and have a sixth sense for identifying problems while implementing and communicating solutions.
Here’s How You Make an Impact:
- 1+ years of experience providing coaching, mentorship and feedback to a team of Payment Risk Analysts to achieve a high level of performance through regular 1:1’s and performance audits.
- Taking a keen interest in the success of your direct reports, having consistent career discussions and motivating them to achieve their goals.
- Assessing the fraud and chargeback risk of each business and working with small business owners to establish good business practices to protect themselves against disputes.
- Working closely with Wave customers, Financial Services Operations, Customer Success and the Product teams, allowing us to deliver the best experience possible to our users.
- Being accountable for customer interactions and escalations ensures accuracy, efficiency and a professional customer experience.
- Taking the lead as a subject matter expert on improving risk infrastructure, processes and procedures to reduce losses and improve the customer experience.
- Overseeing team initiatives ensuring objectives are in line with company goals, clear documentation has been shared by analysts, and deliverables are met on time.
- Regularly reviewing team metrics and losses reporting to have a good understanding of team performance and company impact.
You Thrive Here By Possessing the Following:
- 3+ years of fraud detection experience, preferably on merchant accounts or credit card payments.
- Demonstrated leadership experience with previous experience mentoring, coaching or leading others.
- Excellent communication skills, both written and verbal, and strong collaboration skills with your peers during cross-functional work.
- The ability to motivate by identifying individual talents, abilities and strengths.
- Ability to prioritize and delegate tasks.
- Ability to provide regular and constructive feedback.
- A thorough understanding of best practices for preventing chargebacks, and experience in improving policies and operations within a fast-paced environment.
- The ability to manage relationships with our small business owners, using your excellent communication skills to do so!
At Wave, you’re treated like the incredible human being you are.
Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours.
We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.
We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously.
We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!
We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are. Contributing to an inclusive culture is a part of all of our job descriptions.
We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.
Are you ready to be a Waver? Join us!
