Team Lead, Customer Care Operations

• Coordinate the activities of the Customer Service Officers and ensure adherence to the bank’s policies and procedures

• Authorize transactions within limit and ascertain completeness of required documentation
• Facilitate speedy problem resolution to customer complaints.
• Review customer account opening documents for completeness and recommend for  approval by Unit Head.
• Ensure efficient service delivery on customer account management activities.
• Maintain safe custody of cheque books, customers’ files and signature cards
• Provide other units/branches with customer related information
• Management of the issuance of customers monthly account statements
• Ensure effective / efficient implementation of bank-wide policies with respect to branch customer services
• Ensure optimal resource allocation to enable the unit meet its objectives.
• Perform any other duties as assigned/ deemed necessary.

Requirements

• A good first degree in any discipline.
• Knowledge on Banking Law/Regulation
• Minimum of 2 years experience in banking, customer services and operations.