Our Client Success Team lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business. Your main responsibility will be:
- Track team KPIs, set clear goals, and monitor progress using a data-driven approach
- Cultivate the team's culture and exemplify our values by serving as a role model
- Closely monitor client satisfaction and retention. Identify and execute strategies for incremental improvement
- Support the launch of new products and features. Actively contribute to your team's communication strategy
- Regularly meet with Operations and Product Teams to discuss new and existing processes and identify improvements
- You have at least 2 years of professional experience in a leadership position within customer service/client success and are familiar with the industry's KPIs
- A Bachelor's or Master's degree in Business Administration or Economics is a plus. A strong background in banking/FinTech is also highly valued
- You possess a customer-centric mindset and are committed to delivering exceptional service
- You are empathetic, enjoy working with people, and have a passion for knowledge sharing
- You are a continuous learner with a desire for self-development
- You can effectively communicate the company's overarching vision and objectives
- Fluency in English is required. German language skills are a great advantage
- Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
- Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
- Enjoy an office in a great location in the middle of Munich or Berlin Mitte, a vibrant district surrounded by an exciting array of restaurants, cafés and convenient amenities
- Be productive with the latest hardware and tools
- Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
- Learn and experience German culture first hand by joining our free German language classes
- (International) relocation support
- Flexible vacation policy and the opportunity to work from abroad
- Benefit from an attractive compensation package and from the company pension scheme
- Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
