About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
As a CAS Account Management Team Lead, you’re part of the Content and Creators Organization, responsible for overseeing team performance and client relationship management. As Team Lead, you will be responsible for leading and motivating a team of CAS Account Managers, setting team goals, tracking performance and providing coaching and mentorship. You will collaborate directly with Sales, Product, and Client Success to deliver quality activations that drive lasting business value for Bazaarvoice clients. You will be expected to attract, retain, develop and mentor a multi-disciplinary, distributed, world-class CAS Account Management team.
What You Will Do
Proactively engage with Sales and Client Success Leadership Teams
Manage a team of up to 10 direct reports
Coach and mentor the team; providing constructive professional development feedback
Manage and drive a portfolio of campaigns from initiation to close
Manage internal tool adoption, and adherence to process initiatives
Manage Campaign revenue and updates within internal systems/tools
Collaborate and contribute cross-functionally to improve Bazaarvoice processes and the overall Client Experience
Who You Are
Bachelor’s degree
Experience managing client-facing, Professional Services teams
Five years professional account management/project management experience
Track record of working with clients and internal stakeholders at all levels
Demonstrated process reengineering skills
Strong coaching and mentoring experience; able to confidently provide constructive professional development feedback
Proactive, positive, self-starter attitude and demonstrated ability to manage and exceed client expectations
Ability to maintain strong client focus
Ability to work in a fast paced environment
Excellent verbal and written communication skills
Passion, energy, and a collaborative work ethic
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Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
