Team Lead

Job Responsibilities:

• Complete employee performance reviews and manage KPIs.
• Manage attendance reports and vacation requests, informing counterparts in the US, and planning coverage to ensure operations are not affected.
• Collaborate with operations managers, Heads of Office, and US stakeholders.
• Update internal and external portals with shipment details when needed.
• Understand clients' inquiries regarding shipment statuses and issue resolution, and get involved in day-to-day operations when needed.
• Ensure systems are running correctly.
• Conduct monthly meetings and coaching sessions with managers.

Requirements

Job Requirements:

1. Language Proficiency: English fluency (B2 High - C1).
2. Experience:

• Team Lead experience.
• Experience in leadership roles.

• Dynamism
• Empathy
• Positive attitude
• Communication
• Active listening
• Problem-solving