We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
In this role, you'll be responsible for leading a team of Account Managers who handle paying accounts and ensure successful service delivery, client satisfaction, and business retention. If you're someone who mentors and coachs team members, manages key client relationships, and helps to set strategic goals for account growth, we'd love to hear from you!
Your new adventure:
- Lead, mentor, and coach a team of account managers to achieve performance targets
- Conduct regular team meetings to review goals, discuss performance, and address challenges
- Develop training programs and professional development initiatives for the team
- Support the team in building and maintaining strong client relationships
- Assist with resolving escalated client issues to ensure satisfaction and retention
- Track performance metrics, and ensure that goals are met
- Monitor client satisfaction and retention rates, implementing action plans as necessary
- Collaborate with senior management to develop strategies for client account growth and retention
- Identify new business opportunities within existing client portfolios and work with account managers to capitalize on them
- Ensure that the team is aligned with company-wide objectives and goals
Does this look like you?
- Bachelor’s degree in Business, Marketing, or related field (Master’s preferred)
- 2+ years of experience in account management, client relations, or sales
- Proven leadership experience, preferably in a team lead or supervisory role
- Strong understanding of CRM software and account management processes
- Excellent communication, negotiation, and interpersonal skills
- Ability to work under pressure and manage multiple priorities effectively
- Analytical skills to monitor performance metrics and identify trends or improvement areas
Why Pipedrive:
- A value-driven work environment where people come first
- A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
- A team serious about getting things done while not taking ourselves too seriously
- A world-class working environment full of the usual nice perks and some more
- Freedom to execute your ideas with a passionate and motivated team supporting you
- Flexible working hours as long as you’re there for your team members
- Lots of room for personal and career development, with internal and external training opportunities
- Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)
Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.
#LI-Hybrid #LI-LR2
We're on the lookout for an account manager team lead to join our team in Lisbon.
If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
