ABOUT KHAN ACADEMY
Khan Academy is a fast-paced, nonprofit startup on a mission to provide a free, world-class education for anyone, anywhere. We already reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything.
ABOUT KHAN ACADEMY INDIA
Khan Academy India aims to deliver a world class user experience that is locally relevant to learners in India and is enabled by a strong on-the-ground team and operations. Our learning system is mastery based, which allows students to master key concepts at a pace that is right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 4 million learners a month across our websites, apps and youtube channels. These learners include both independent learners accessing us at home and teacher directed learners in schools. Our focus is to reach the underserved by making our content accessible in local languages and by working with large public school systems. Khan Academy is available in Hindi, Hinglish, Kannada, Gujarati, Bangla, Tamil, Punjabi, Marathi and Assamese.
ABOUT THE ROLE
We are seeking a Teacher Support Lead to drive our outbound operations in Khan Academy India’s Teacher Support Team. The individual will be responsible for planning and executing operations related to outbound communications to customers including, but not limited to, maintaining customer contact database, driving the monthly planning cycle for outbound requests, collaborating with internal stakeholders to align on content, submitting communication templates for approvals, managing support agents’ bandwidth, performing administrative function on CRM tools, defining success metrics and driving improvement in current baseline for all outbound communication channels.
The core objective of this role is to help in the success of the implementation programme by being the voice of Khan Academy to our programme stakeholders i.e. teachers and administrators.
Please note that this is a 12-month contract role.
Job Responsibilities
Skills Needed
Data Skills
Communication skills
Programme Management Skills
Stakeholder Management Skills
Bias for Action
Contract Duration: 12 months
HOW TO APPLY
Please submit your resume and the assignment submission in the fields given. Please note that any submission without an assignment will not be considered.
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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.