Targeted Care Navigation Community Health Workers promote wellness by helping members adopt healthy behaviors via implementing personalized care and health plans, advocating for members who may have limited access to health resources, and providing patient self-management support with a focus on empowering the member to build capacity for self-care. They will assess and communicate with members in their homes, as well as by electronic means. They will be a part of an integral team including a Local Nurse Care Manager and an Included Health Virtual PCP.
Responsibilities:
- Partner with clinical and health plan teams to engage, advocate, educate, navigate, and coordinate with and on behalf of individuals who have been identified as having social needs that impact their health
- Visit patients and members in home or community settings while also partnering with care management and care teams (e.g., clinics, emergency departments, homecare, health plan, etc.)
- Establish trusting relationships with members and their families to help them become more engaged in their health
- Help patients identify their potential; work to increase individual empowerment and create community connections
- Facilitate timely enrollment and/or referral into applicable health and community resources
- Assist the patient in navigating to referrals and health-related care settings
- Work closely with care managers and clinical teams to ensure patients have comprehensive and coordinated care
- Support community partnerships
- Maintaining relationships with key stakeholders in the community by serving as an advocate to improve health and social outcomes
Required Qualifications:
- Associate degree
- BLS certification
- Two (2) years healthcare or social services experience in an acute, post-acute, or ambulatory care setting
- Must reside in Phoenix, or Chicago metropolitan areas.
- Current driver’s license, reliable transportation, car insurance, and an acceptable driving record with willingness to travel within 50 miles to meet in person with patients in their homes or other medical facilities including hospitals, and local physician offices.
- Able to work independently with strong internal drive, yet able to actively communicate challenges and/or concerns to leadership.
- Excellent interpersonal and facilitation skills
- Excellent time-management skills and an ability to adapt to changing needs/priorities
- Be highly empathetic with the ability to understand cultural and socioeconomic issues affecting patients and excellent at building rapport with patients and families from diverse backgrounds.
- Basic computer skills
- Demonstrated communication skills (e.g., listening, speaking, writing)
- Willingness to be present on-site in clinical and community spaces
- Experience with various populations, including those with limited financial resources, limited education background and communication barriers.
As a condition of employment, the successful applicant for this position must be fully vaccinated against COVD-19 and flu (including annual booster) and provide acceptable proof of vaccination against Hepatitis B, Varicella, and MMR.
In accordance with its policies, Included Health provides reasonable accommodations, absent undue hardship, to those who are unable to be vaccinated, either because of a sincerely held religious belief or a disability. If granted a reasonable accommodation from a vaccination requirement, the successful applicant will be required to be masked when providing services within patients' homes.
Valued Qualifications:
- MA Certificate or LPN license
- Completion of a CHW certification course
- Comfortable with technology and experience working remotely or with innovative care teams
- Experience working with patients in their homes
- Bilingual: Spanish and English
- Ability to have flexible schedule, position may require weekend work
Physical/Cognitive Requirements:
- Driving to member’s homes up to 5 days per week over wide geographical area
- Prompt and regular attendance at assigned work location.
- Ability to remain seated in a stationary position for prolonged periods.
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
- Ability to interact with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target ranges for this full-time position are:
$22.84 - $29.69 per hour + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry.
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at
includedhealth.com.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
