Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Talent Mobility is a highly collaborative and cross-functional team that supports the mobilization of Stripe’s global workforce and enables new career experiences.
The functions within Talent Mobility include Relocation, Immigration, Mobility Tax and Internal Mobility. The type of work the team supports spans from providing immigration expertise to Stripe’s on work sponsored visas, supporting Stripe’s Remote Hub and flexible work alternatives to crafting transfers and rotations that meet critical business needs. We approach all of our work with empathy, flexibility, and an emphasis on the user experience.
This role will report into the Talent Mobility team, will work collaboratively with Stripe’s People Operations team, and will physically reside within Stripe’s Delivery center (SDC). The SDC provides operational leverage and expands Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.
What you’ll do
As a Talent Mobility Associate, you will partner closely with our People & Places teams and partners and be responsible for processing transactions, responding to inquiries, conducting data audits and improving the services we deliver.
Responsibilities
- Support existing employees and Recruiting through internal hiring processes
- Execute and facilitate our rotational programs and internal role conversions by working with candidates, hiring teams, and cross functional partners to help facilitate the selection, hire, and offer process
- Help maintain the fidelity of our data through auditing and entering data, and assist in keeping our HRIS (Workday) up to date with employee changes (visa status, role changes, employment contracts)
- Partner with external relocation and immigration team members to initiate cases
- Proactively seek and take initiative for process improvements and automation to assist in scaling the Talent Mobility team
- Support our users through managing and responding to tickets submitted to Talent Mobility queue in Salesforce and Jira
- Assist in document creation for Stripes, including business travel requests letters
- Support the Talent Mobility team in identifying cross-functional dependencies, helping to make resourcing decisions and trade-offs, and building awareness of work across impacted stakeholders
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 1-2 years of operations experience with processing high volume of transactions, ideally in fast-paced, high growth environment
- Experience in HR, ideally in Global or Internal Mobility
- Experience processing Workday (or other HRIS system) transactions
- A clear, approachable, and friendly communication style and customer-service attitude
- A mind for detail and the patience to ensure work is completed correctly
- Strong analytical skills, a proven ability to execute processes, and a flexible approach to problem-solving
- Discretion and judgment handling confidential and sensitive data
Preferred qualifications
- Experience with Salesforce (as a case/knowledge management system)
- Experience with some of our core tools: Greenhouse, Google Suite, Workday
- Ability to shift priorities based on the current ticket volume and to make progress in a timely manner on multiple, concurrent tickets.
- Team player who collaborates with cross-functional partners in a kind and direct manner
- PHR or GMS certification
